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Index IT operations and endpoint Incidents › incident.io vs Squadcast
Incident management and on-call · September 2026 Edition

incident.io vs Squadcast

Five of twelve models named incident.io first on the direct prompt; zero named Squadcast. incident.io was named by twelve of the twelve models and Squadcast by eleven and incident.io carries 50 labels and Squadcast 25, so the shares are not directly comparable.

incident.io

accepted challenger

Named in one category this edition.

Squadcast

accepted challenger

Named in one category this edition.

First-choice share25%10%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 14; printed, not drawn.
Labels5025A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, incident.io reading right to left. Rank and label count are printed, not drawn.Zenduty was named alongside these two in seven of the twelve direct answers. incident.io vs PagerDuty · PagerDuty vs Squadcast

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
incident.ioFirst choices, of twelve modelsSquadcast
Direct50
Paraphrase50
Comparative20
Budget-constrained15
Scale-constrained20
Negative30
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

The direct prompt

The plain question, one answer per model, grouped by where incident.io and Squadcast stood in it.

incident.io first, Squadcast not the choice

5 of 12 modelsSquadcast was named in the answer but not as the choice, or not at all.
GPT-5.4 miniincident.io alternatives: Jira Service Management, Opsgenie, PagerDuty
Gemini 3.5 Flashincident.io alternatives: Better Stack, Rootly
Perplexity Sonarincident.io alternatives: Freshservice, Jira Service Management, PagerDuty, Zenduty
Mistral SmallPagerDuty, incident.io alternatives: Freshservice, Zenduty
DeepSeek V4 Flashincident.io alternatives: FireHydrant, Rootly

Neither was the first choice, one was named

6 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Rootly alternatives: Freshservice, Squadcast, Zenduty
Grok 4.1 FastPagerDuty alternatives: Rootly, Squadcast, Zenduty, incident.io
Qwen 3.7 FlashPagerDuty, Zenduty alternatives: Freshservice, Hyperping, Opsgenie, incident.io
Kimi K2PagerDuty alternatives: Freshservice, Rootly, Zenduty, incident.io
GLM 4.7 FlashXZenduty alternatives: Jira Service Management, Opsgenie, Rootly, incident.io
MiniMax M2.5PagerDuty alternatives: Freshservice, Jira Service Management, Rootly, incident.io

Neither was named

1 of 12 modelsThe answer made no first choice from these two in this category.
Llama 4 Maverickno first choice

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
incident.io leads by seventeen points.
incident.io30%#1 of 13
Squadcast13%#3 of 13
The full small business standing →
Mid-marketThe figures above
incident.io leads by sixteen points.
incident.io25%#1 of 14
Squadcast10%#3 of 14
The full mid-market standing →
Enterprise
incident.io leads by fourteen points.
incident.io17%#2 of 10
Squadcast2%#– of 10
The full enterprise standing →

What the models said about incident.io

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“my default pick is incident.io if you want the best balance of ease of use, modern workflow automation, and strong Slack-native coordination” GPT-5.4 mini · direct prompt · first choice
“If you want a single recommendation without more context, I'd pick incident.io for most mid-market B2B companies” Perplexity Sonar · direct prompt · first choice
“I'd recommend starting with incident.io if you're Slack-centric, or Hyperping if you want flat-rate pricing” MiniMax M2.5 · paraphrase prompt · first choice

What the models said about Squadcast

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.

“Squadcast is widely considered the top choice for startups because it balances robust enterprise features with accessible pricing.” Qwen 3.7 Flash · budget prompt · first choice
“Spike at $7/user or Squadcast with its free tier offer the best balance of features and affordability” Kimi K2 · budget prompt · first choice
“Squadcast — If you need a full-featured platform at the lowest realistic price point” DeepSeek V4 Flash · budget prompt · first choice
Also compared

Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.