Business phone systems · October 2026 Edition
RingCentral RingEX vs Dialpad
Four of fourteen models named RingCentral RingEX first on the direct prompt; one named Dialpad. RingCentral RingEX was named by six of the fourteen models and Dialpad by thirteen and RingCentral RingEX carries 10 labels and Dialpad 31, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
First-choice share12%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#8A position in a field of 12; printed, not drawn.
Labels1031A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, RingCentral RingEX reading right to left. Rank and label count are printed, not drawn.Nextiva was named alongside these two in thirteen of the fourteen direct answers. RingCentral vs RingCentral RingEX · RingCentral vs Dialpad · Google Voice vs RingCentral RingEX
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
RingCentral RingEXFirst choices, of fourteen modelsDialpad
Direct41
Paraphrase30
Comparative21
Budget-constrained00
Scale-constrained00
Negative001 against Dialpad
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where RingCentral RingEX and Dialpad stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | ||||
| Mistral Small | ||||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | |||||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | |
RingCentral RingEX Dialpad first choice named as an alternative argued againstblank: not namedEach cell is one answer, RingCentral RingEX on the left and Dialpad on the right.The direct prompt
The plain question, one answer per model, grouped by where RingCentral RingEX and Dialpad stood in it.
RingCentral RingEX first, Dialpad an alternative
4 of 14 modelsDialpad was named in the answer but not as the choice, or not at all.Kimi K28x8, RingCentral RingEX alternatives: Dialpad, GoTo Connect, Nextiva
GLM 4.7 FlashXNextiva, RingCentral RingEX alternatives: Dialpad Connect, GoTo Connect, Zoom Phone
MiniMax M2.5Nextiva, RingCentral RingEX alternatives: Intermedia Unite, Zoom Phone
GPT-6 LunaRingCentral RingEX alternatives: Dialpad, Teams Phone, Zoom Phone
Dialpad first, RingCentral RingEX not the choice
1 of 14 modelsRingCentral RingEX was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashDialpad, RingCentral alternatives: Aircall, Microsoft Teams Phone, Nextiva
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5RingCentral alternatives: 8x8, Dialpad, Nextiva
GPT-5.4 miniRingCentral, Zoom Phone alternatives: Dialpad, Nextiva, Webex Calling
Perplexity SonarRingCentral alternatives: 8x8, Dialpad, JustCall, Nextiva
DeepSeek V4 FlashRingCentral alternatives: 8x8, Aircall, Dialpad, Nextiva
Muse Glimmer 30BNextiva, RingCentral alternatives: 8x8, Dialpad, Zoom Phone
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Grok 4.1 FastNextiva alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone
Mistral SmallRingCentral alternatives: 8x8, Intermedia, Nextiva, Zoom Phone
Llama 4 MaverickNextiva alternatives: JustCall, Vonage, Zoom Phone
Qwen 3.7 FlashRingCentral alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
RingCentral RingEX leads by three points.
RingCentral RingEX5%#– of 11Dialpad2%#6 of 11Mid-marketThe figures above
RingCentral RingEX leads by ten points.
RingCentral RingEX12%#4 of 12Dialpad2%#8 of 12Enterprise
RingCentral RingEX leads by five points.
RingCentral RingEX5%#– of 10Dialpad0%#8 of 10What the models said about RingCentral RingEX
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“A versatile all-around option... Want the most broadly featured standalone system? Compare RingCentral and Nextiva.” GPT-6 Luna · comparative prompt · first choice
“For a mid-sized B2B company, RingCentral RingEX is the strongest overall recommendation.” DeepSeek V4 Flash · paraphrase prompt · first choice
“### 1. RingCentral RingEX - Best for: Enterprise teams needing deep CRM integrations” Kimi K2 · comparative prompt · first choice
What the models said about Dialpad
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches.” Grok 4.1 Fast · negative prompt · soft negative
“and Dialpad (to see how live AI transcription can boost your sales reps' close rates)” Gemini 3.5 Flash · direct prompt · first choice
“Dialpad leads with AI transcription and coaching” GLM 4.7 FlashX · comparative prompt · first choice
“If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price” Muse Glimmer 30B · direct prompt · alternative
Also compared
RingCentral vs RingCentral RingEXRingCentral vs DialpadGoogle Voice vs RingCentral RingEXGoogle Voice vs DialpadNextiva vs RingCentral RingEXNextiva vs DialpadRingCentral RingEX vs Zoom PhoneRingCentral RingEX vs 8x8RingCentral RingEX vs Microsoft Teams PhoneZoom Phone vs Dialpad8x8 vs DialpadMicrosoft Teams Phone vs DialpadAll twenty-eight head-to-head pages and the full business phones standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.