AI Indexes
IT AI Index
September 2026 Edition, published September 17, 2026 · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › Data platform › Enterprise AI › Small business › September 2026 Edition

Enterprise AI assistants for small business buyers

Asked as “enterprise AI assistant”, and as “company-wide AI chatbot for employees”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each. Added to the September 2026 Edition; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
47%
Clear leader
47ChatGPT11Microsoft 365 Copilot11Microsoft Copilot31others

47% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01ChatGPT Lab in the set47%19%67endorsed leader
02Microsoft 365 Copilot11%19%37accepted challenger
03Microsoft Copilot11%21%24accepted challenger
04Google Gemini Lab in the set5%12%32accepted challenger
05Claude Lab in the set2%21%33accepted challenger
Show the one product at 0%, ordered by negative rate
06Glean0%42%12criticized challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.

ChatGPT is made by OpenAI, whose model GPT-5.4 mini is in the set. On the four share prompts that model made it the first choice one time of 4; the other eleven models nineteen times of 44. Google Gemini is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other eleven models three times of 44. Claude is made by Anthropic, whose model Claude Haiku 4.5 is in the set. On the four share prompts that model made it the first choice zero times of 4; the other eleven models one time of 44. Lab treatment is defined on the method page; the row is marked, not excluded.

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
G04
05
06
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01ChatGPT47%
02Microsoft 365 Copilot11%
03Microsoft Copilot11%
04Google Gemini5%
05Claude2%
06Glean0%

What they warned about

Zero of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ChatGPT
19%
13 of 67 labels negative · 11 of 12 models · 3 hard negative
“AI Assistants to Avoid or Approach with Extreme Caution ... ChatGPT Enterprise (OpenAI) ... 150-seat minimum, making it impractical for teams under that size” Grok 4.1 Fast, negative prompt
Microsoft 365 Copilot
19%
7 of 37 labels negative · 6 of 12 models · 2 hard negative
“Avoid unless you already run deep on Microsoft 365 or Salesforce and have clean, well-organized data. The ROI math rarely works for a small team.” DeepSeek V4 Flash, negative prompt
Claude
21%
7 of 33 labels negative · 6 of 12 models · 1 hard negative
“usage-based token billing on top can balloon costs ... Unbundled pricing surprises small teams without heavy oversight” Grok 4.1 Fast, negative prompt
Microsoft Copilot
21%
5 of 24 labels negative · 5 of 12 models · 2 hard negative
“When to avoid: If your business doesn’t heavily rely on Microsoft 365, or if you can’t afford per-seat licensing with no clear ROI for small teams.” GLM 4.7 FlashX, negative prompt

What they cite

Citations exist only for the models that return a source list: fourteen of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

78 of 84 answers in this category came back with a source list, from 14 of 12 models: citations where the model returns them, or the search results it consulted. 1060 links across 395 sites, every framing counted. Ranked by the number of answers carrying the site or page.

vendor site · Slite42 answers · 61 citations · 11 models
vendor site · Rework26 answers · 33 citations · 10 models
17 answers · 18 citations · 10 models
17 answers · 17 citations · 8 models
vendor site · Microsoft15 answers · 20 citations · 5 models
15 answers · 15 citations · 8 models
vendor site · OpenAI13 answers · 21 citations · 7 models
vendor site · Moveworks11 answers · 14 citations · 7 models
11 answers · 11 citations · 8 models
vendor site · Lindy10 answers · 13 citations · 7 models
vendor site · Slack10 answers · 13 citations · 9 models
vendor site · CustomGPT.ai10 answers · 11 citations · 6 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best enterprise ai assistant”, “enterprise ai assistant”, “enterprise ai assistants”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 days
ChatGPT chatgpt.com47%193124,000,000218,639
Microsoft parent site
Microsoft 365 Copilot 11%, Microsoft Copilot 11%, Microsoft 365 Copilot Chat 2%
24%1262,240,000403,136
Google Gemini5%6,120,0008,866
Amazon parent site
Amazon Q 5%
5%43151,000,0001,380,939
Claude claude.com2%1055,000,00053,2403,090,945$1,889120
Perplexity Enterprise Pro perplexity.ai2%13260204,291,444108
Claude for Enterprise2%
Dust2%
Tidio tidio.com2%336,60010279,12864
Claude for Work2%

Google's top ten for the three searches hold 19 sites; 1 of them are among the sites the models cited here (moveworks.com). The first result for “best enterprise ai assistant” is linkedin.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best enterprise AI assistant for a small B2B company?”Paraphrase“Which company-wide AI chatbot for employees would you recommend to a small business that sells to other businesses?”Comparative“What are the top enterprise AI assistants for a small team and how do they differ?”Budget-constrained“What is the best enterprise AI assistant for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an enterprise AI assistant. What should we look at?”Negative“Which enterprise AI assistants should a small business avoid or be cautious about?”
Claude Haiku 4.5Microsoft Copilot
Four alternativesAisera Assistant, HelpJet, HubSpot AI, Pipedrive
WonderchatChanged
Three alternativesChatbase, Guru, Tettra's Kai
Guru, Notion AI
Three alternativesCoworker, Lindy, Sierra
against: Google Gemini, Microsoft Copilot, Moveworks
Google Gemini, Microsoft 365 Copilot
Two alternativesAmazon Q, HelpJet
no first choiceagainst: ChatGPT, Claude for Work, Google Gemini, Microsoft 365 Copilot
GPT-5.4 miniChatGPT
Two alternativesGemini for Workspace, Microsoft 365 Copilot
Microsoft 365 CopilotChanged
Three alternativesChatGPT, Glean, Google Gemini
Microsoft 365 Copilot
Six alternativesClaude, Gemini for Workspace, Google Gemini, Notion, Notion AI, Slack AI / Slackbot
Microsoft 365 Copilot Chat
Two alternativesAmazon Q for SMB, Google Gemini
no first choiceagainst: Claude, Copilot
Gemini 3.5 FlashChatGPT
Eight alternativesClaude for Work, Fireflies.ai, Google Gemini for Workspace, HubSpot Breeze AI, Meta Muse for Small Business, Microsoft Copilot for M365, OpenAI Dots, Reply.io
DustChanged
Three alternativesChatGPT, Google Gemini, Microsoft Copilot
ChatGPT
Six alternativesClaude for Enterprise, Fireflies.ai, Google Gemini, Granola, Microsoft Copilot, Perplexity Enterprise Pro
ChatGPT
Four alternativesClaude, Google Gemini, Microsoft Copilot, Slite Agent
ChatGPT, Claude for Enterprise
Four alternativesDust.tt, Gemini for Workspace, Glean, Microsoft Copilot
against: ChatGPT
against: ChatGPT, Claude, Free ChatGPT, Google Gemini, Microsoft 365 Copilot, Salesforce Agentforce
Perplexity SonarChatGPT
Three alternativesApollo, Claude for Work, CustomGPT.ai
TidioChanged
Two alternativesBotsonic, Lindy
ChatGPT
Five alternativesClaude, Glean, Google Workspace Gemini, Microsoft Copilot, Slite Agent
ChatGPT
Two alternativesAmazon Q, Google Gemini
against: Microsoft 365 Copilot
no first choicenothing named
Grok 4.1 FastChatGPT
Three alternativesAnthropic's Claude, Google Gemini for Workspace, Microsoft 365 Copilot
Microsoft CopilotChanged
Three alternativesBotpress, Google Gemini, Slack AI
ChatGPT, Claude
Two alternativesGoogle Gemini, Microsoft 365 Copilot
against: Grok
ChatGPT
Two alternativesAmazon Q, Google Gemini
against: Glean, Microsoft 365 Copilot
no first choiceagainst: Amazon Q, ChatGPT, Claude, Glean, Gong, Microsoft 365 Copilot, Salesforce Einstein
Mistral SmallChatGPT, Claude for Work
Two alternativesGoogle Gemini, Microsoft 365 Copilot
ChatGPTChanged
Two alternativesDrift, Tidio
ChatGPT, Google Gemini for Google Workspace
One alternativeMicrosoft 365 Copilot
Amazon Qagainst: ChatGPTno first choicenothing named
DeepSeek V4 FlashChatGPT, Microsoft 365 Copilot
Two alternativesClaude, Google Gemini for Workspace
ChatGPTChanged
Two alternativesChatbase, Microsoft 365 Copilot
against: Glean
ChatGPT
Five alternativesClaude, Google Gemini, Lindy, Microsoft 365 Copilot, Slite Agent
ChatGPT
Two alternativesGemini for Google Workspace, Microsoft 365 Copilot
against: Notion AI
no first choice
Four alternativesChatGPT, Claude, Google Gemini, Microsoft Copilot
against: Amazon Bedrock, Anthropic Claude Enterprise, Azure AI Foundry, ChatGPT, Glean, Google Gemini, Google Vertex AI, IBM watsonx, Microsoft 365 Copilot, Perplexity Enterprise Pro, Salesforce Agentforce
Llama 4 MaverickChatGPT, Claude
Two alternativesGoogle Gemini, Microsoft 365 Copilot
DriftChanged
Two alternativesChatGPT, Tidio
ChatGPT
Four alternativesClaude, Google Gemini, Microsoft 365 Copilot, Slite Agent
against: Amazon Q
ChatGPT
One alternativeGoogle Workspace
no first choiceagainst: Microsoft Dynamics 365, Salesforce Einstein
Qwen 3.7 FlashMicrosoft Copilot, Perplexity Enterprise Pro
Six alternativesClay, GitHub Copilot, Glean, Google Duet AI, HubSpot Copilot, Notion AI
Microsoft CopilotChanged
Three alternativesChatGPT Business Plan, Guru, Notion AI
Google Gemini for Workspace, Microsoft 365 Copilot
One alternativeChatGPT
against: Claude
Google Gemini
Two alternativesChatGPT, Slite Agent
against: Microsoft Copilot
no first choiceagainst: ChatGPT, Gemini Personal, IBM watsonx Assistant
Kimi K2ChatGPT Team or Enterprise
Three alternativesMicrosoft 365 Copilot, Pipedrive, X.ai
ChatGPTChanged
One alternativeMicrosoft 365 Copilot
ChatGPT, Claude for Enterprise
Two alternativesNotion AI, Slack AI
against: Glean, Microsoft 365 Copilot
ChatGPT
One alternativeClaude
against: Microsoft Copilot
ChatGPT
Four alternativesClaude, Google Gemini, Microsoft Copilot, Slite Agent
against: ChatGPT, Drift, Gorgias, Intercom, ServiceNow Now Assist, Tidio, Zendesk AI
GLM 4.7 FlashXChatGPT, Microsoft 365 Copilot
Two alternativesClaude, Google Workspace with Gemini
SlackbotChanged
Three alternativesChatbase, Microsoft Copilot, Slack AI
ChatGPT
Ten alternativesCopy.ai, Dust, Glean, Google Gemini, Jasper, Lindy AI, Microsoft 365 Copilot, Perplexity Enterprise Pro, Slite Agent, Writer
Google Gemini
Four alternativesBoei, ChatGPT, Intercom Fin AI Agent, Microsoft 365 Business Standard with Copilot
Microsoft Copilot
Four alternativesChatGPT, Claude, CustomGPT.ai, Zapier
against: ChatGPT, Microsoft Copilot
MiniMax M2.5ChatGPT
Three alternativesGong, Pipedrive AI, X.ai
Microsoft 365 CopilotChanged
Three alternativesGoogle Gemini for Workspace, Guru, Workativ
ChatGPT, Claude
Three alternativesGoogle Gemini, Microsoft 365 Copilot, Reclaim.ai
against: Amazon Q
Amazon Q
Two alternativesGoogle Workspace AI, Microsoft Copilot
against: ChatGPT
no first choiceagainst: Alexa, Siri
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-10-04 23:54yes99 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 01:50yes34 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-10-05 01:31yes1329 s
Direct recommendationPerplexity Sonarsonar2026-10-05 00:36yes173 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 00:15yes2214 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-10-05 01:41yes54 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 00:24yes2436 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 00:34yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:10no028 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-10-05 00:13yes818 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-04 22:49yes2553 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:53yes510 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 00:46yes1810 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-04 23:19yes35 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-10-04 23:09yes923 s
ParaphrasePerplexity Sonarsonar2026-10-05 00:36yes173 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-04 23:04yes237 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-10-05 00:59yes55 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-04 23:46yes2346 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 01:38yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 00:22no027 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-10-04 23:36yes2021 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 01:02yes2040 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:24yes1379 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 00:24yes98 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 01:53yes25 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-10-05 01:28yes824 s
ComparativePerplexity Sonarsonar2026-10-04 22:11yes204 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 00:54yes2410 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-10-04 23:24yes1812 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 00:39yes2365 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 00:31yes53 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 00:22yes1964 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-10-05 00:35yes1526 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 01:57yes21114 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:54yes550 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 01:51yes188 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 01:56yes33 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-05 01:00yes1729 s
Budget constrainedPerplexity Sonarsonar2026-10-05 01:21yes204 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-04 23:52yes2411 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-10-05 00:48yes53 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-05 01:54yes2134 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-04 22:14yes52 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 00:43yes943 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-04 23:05yes1818 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 00:48yes2427 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-04 22:29yes1017 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 00:57no08 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-04 22:26no011 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-10-05 00:53yes1128 s
Scale constrainedPerplexity Sonarsonar2026-10-05 00:48yes194 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 01:44yes2010 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-10-05 01:03no07 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-04 23:05yes1951 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 01:05yes52 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 00:25no025 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-10-05 01:51yes1522 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 01:30yes1547 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:57yes521 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-10-05 00:58yes1710 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-10-05 00:07yes58 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-10-04 22:51yes2431 s
Negative framingPerplexity Sonarsonar2026-10-05 00:34yes234 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-10-05 00:58yes2212 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-10-05 01:39yes97 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-10-04 23:52yes2550 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-10-05 00:15yes53 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-10-05 01:13yes937 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-10-05 01:04yes2543 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-10-05 01:41yes2248 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-10-05 01:18yes821 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
None. Every name in this category resolved on its own.
Unresolved, counted raw
Aisera Assistant
Alexa
Amazon Q for SMB
Anthropic's Claude (Team/Pro plans)
Bluehost All-Access
Botsonic
Canva Free
ChatGPT Business Plan
Claude Enterprise - Anthropic
Coworker
Dust.tt
Gemini Personal
GoSearch
Google AI Pro
Google Gemini for Google Workspace
Google Gemini for Workspace - Google
Granola
HubSpot Copilot
Jasper
Lindy AI
Meta Muse
Meta Muse for Small Business
Microsoft 365 Business Standard with Copilot
OpenAI Dots
Perplexity's Comet
Perspective AI
Pipedrive AI
Reply.io (with Jason AI)
Sintra
Siri
Tettra's Kai
custom-on-Bedrock / self-host
Discontinued, still offered
No shut-down product was recommended here.
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