IT AI Index

Index › Products › Nylas · October 2026 Edition

1 category · Named, not ranked

Nylas

5Judge labels

0First choices

1Negative labels

5 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

5 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Nylas was named 5 times in CPaaS, where Twilio led with 43%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market16 of 71

under the label threshold

Enterprisenot named

No model named it for this buyer.

In cpaas · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Nylas for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Communications APIs	Developer platform	0%	16 of 71	20%	5	under 10 labels · led by Twilio at 43%

Movement

This is the first edition on this tier, so no move can be computed for Nylas yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Nylas across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	1	0	0	1
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	1	0	0	1
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative4 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative5 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“strongest for email, scheduling, and work-automation integrations rather than telecom-style messaging” Perplexity Sonar · CPaaS · comparative prompt · alternative

“Nylas is not a CPaaS... a Unified Communications API” GLM 4.7 FlashX · CPaaS · comparative prompt · alternative

“Email/calendar integration: Nylas” MiniMax M2.5 · CPaaS · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Multiple reviewers report billing disputes, unexpected auto-renewal charges, and difficulty canceling subscriptions.” Mistral Small · CPaaS · negative prompt · hard negative

Named alongside

The products named in the same answers as Nylas, over the 5 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nylas was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Twilio4 of 54Not among the top eight

MessageBird4 of 50Not among the top eight

Plivo4 of 50Not among the top eight

Sinch4 of 50Not among the top eight

Vonage Communications APIs4 of 50Not among the top eight

Bandwidth2 of 50Not among the top eight

Pusher2 of 50Not among the top eight

Sendbird2 of 50Not among the top eight

Telnyx2 of 50Not among the top eight

Amazon Pinpoint1 of 50Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Nylas. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 5 of the 5 answers that named Nylas and are not a share of its labels.

Domains cited

apis.io4

apiscout.dev4

devtune.ai4

rst.software4

suprsend.com3

videosdk.live3

cli.nylas.comYour site2

fitsmallbusiness.com2

g2.com2

guideflow.com2

Twenty-eight of the thirty domain citations in answers naming Nylas came from somebody else's page.

Pages cited

apis.io/areas/communications4

rst.software/blog/communications-apis4

apiscout.dev/apis/communication3

devtune.ai/verticals/communications-apis/brands3

videosdk.live/blog/communication-api-platforms3

cli.nylas.com/guides/cpaas-providers-compared2

fitsmallbusiness.com/best-cpaas-providers2

justcall.io/blog/best-cpaas-providers.html2

Pages are listed as the models cited them.

Search and answers

nylas.com ranks 2 on Google for the category's searches. In the answers, Nylas takes 0% of first choices and Twilio takes 43%.

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In search

Google, US estimates

Position for “communications api platform”

Position for “communications api platforms”

In answers

This edition

Share of first choices

rank 16 of 71 in cpaas

Segment leader

43%

Twilio

First choices: 0 across its categories
Named in: 5 answers
Its own site cited: in 5 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on nylas.com

2,782

subdomains included

Content

1,292

counted in the table below

Documentation

1,123

Product · Integration

62 · 32

Kind	Pages	Last 90 days	Latest	Categories named
Report or ebook	565	2	2026-07-10	RPA
Blog	536	10	2026-10-02	Compliance automation, API gateways
Glossary or explainer	54	0	2026-04-01	API management
Comparison	53	1	2026-07-29
Case study	32	undated
Conference or event	23	undated		CPaaS
Webinar or virtual event	21	undated
Template or tool	7	undated
News or press	1	0	2022-05-26

Most recent

2026-10-02Best meeting transcription app blog
2026-09-21Notetaker configurations blog
2026-09-11Ai trial coordinator clinical site visits blog
2026-09-09New nylas pricing every product every plan blog
2026-08-20Agent accounts scheduler support blog
2026-08-19Ai transaction coordinator real estate closing blog

How it is countedHide how it is counted

Every page nylas.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.

Follow Nylas

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Nylas is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: The data layer behind every communication workflow, human or AI
nylas.com
For: developers
nylas.com
Price stated: Free forever developer plan nylas.com
Starting price: 0 nylas.com/pricing
Free plan or trial: Build for free; Free forever developer plan; connect up to 5 accounts for free nylas.com
Integrations claimed: 250 nylas.com
Certifications: SOC 2–compliantHIPAA & HITECH BAAHIPAAISO 27001ISO 27701CSA STAR Level 1SOC 2GDPR
Customers named: ClioFoundersuiteDana IntelligenceRecitalWealthiePropertyRadarOctaveKevin Chan
Not stated on the pages read: Hosting

What Nylas's own pages state, read October 6, 2026: nylas.com, nylas.com/pricing, trust.nylas.com, nylas.com/use-cases, nylas.com/case-studies. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Nylas's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Nylas, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Nylas by email, built from the raw record of the edition. It shows:

where Nylas is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Nylas, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.