1 category · Named, not rankedSendbird
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Communications APIs | Developer platform | 2% | 8 of 71 | 0% | 7 | under 10 labels · led by Twilio at 43% |
Movement
By model
How each model treated Sendbird across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Sendbird or Vonage if chat/messaging is central to your product” MiniMax M2.5 · CPaaS · direct prompt · first choice
“Sendbird is a communication API platform that you can use to add in-app messaging, voice and video call capabilities” Claude Haiku 4.5 · CPaaS · comparative prompt · alternative
“if your primary need is in-app messaging/chat, Sendbird may be better specialized” Kimi K2 · CPaaS · direct prompt · alternative
“if your product is more in-app chat / voice / video / support automation” Perplexity Sonar · CPaaS · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Sendbird, over the 21 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Sendbird was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 21 of the 21 answers that named Sendbird and are not a share of its labels.
Domains cited
Ninety of the 100 domain citations in answers naming Sendbird came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
sendbird.com ranks first on Google for the category's searches. In the answers, Sendbird takes 2% of first choices and Twilio takes 43%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 2,900 a month (“sendbird”)
- AI search demand for its name, est.
- 86 a month
- Organic visits to its site
- about 47,136 a month
- Searches its site ranks for
- 5,484 · 197 in the top three
- Sites linking to it
- 4,231
- Paid Google search
- 1 searches its ads show for, about 2 clicks and $20 a month (estimate)
In answers
This edition- First choices
- 1 across its categories
- Named in
- 21 answers
- Its own site cited
- in 21 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 652 | 0 | 2026-03-31 | ||
| Report or ebook | 215 | undated | |||
| Glossary or explainer | 182 | 0 | 2025-06-05 | ||
| Webinar or virtual event | 67 | 0 | 2025-10-27 | ||
| Comparison | 54 | 0 | 2026-03-23 | ||
| Conference or event | 27 | 0 | 2025-10-01 | ||
| News or press | 10 | undated | |||
| Case study | 7 | undated | |||
| Podcast or video | 7 | 0 | 2026-03-09 | ||
| Template or tool | 1 | undated |
Most recent
- 2026-03-31Delight ai the next chapter of sendbird blog
- 2026-03-31For you conversations blog
- 2026-03-31Connection starts with omnipresence blog
- 2026-03-31Introducing agent memory platform blog
- 2026-03-23Ai agent vs chatbot comparison
- 2026-03-16Introducing Trust OS: The Foundation for Responsible AI Agents blog
Events in person
- October 28, 2025CX Connections MinneapolisStock & Bond MN, Minneapolis · hosted
As the event pages on sendbird.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page sendbird.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Sendbird
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Sendbird is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- The AI customer experience platform for enterprise
- For
- enterprise
- Price stated
- Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU sendbird.com/pricing/chat
- Starting price
- Free sendbird.com/pricing/chat
- Free plan or trial
- Free trial sendbird.com
- Certifications
- SOC 2ISO 27001GDPRHIPAA w/ BAA
- Hosting
- Oregon (USA)North Virginia (USA)central CanadaFrankfurt (Germany)Mumbai (India)Seoul (South Korea)SingaporeTokyo (Japan)
- Customers named
- Virgin MobileAhold DelhaizeGlovoTranscarent (formerly Accolade)PorterRedfinVirgin Mobile UAEMaya
- Not stated on the pages read
- Integrations
What Sendbird's own pages state, read September 28, 2026: sendbird.com, sendbird.com/pricing/chat, trust.sendbird.com, sendbird.com/solutions/operations, sendbird.com/customers. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Sendbird's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Sendbird, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Sendbird by email, built from the raw record of the edition. It shows:
- where Sendbird is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Sendbird, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.