IT AI Index

Index › Vendors › Salesforce · September 2026 Edition

1 category · Named, not ranked

Salesforce

5Judge labels

0First choices

5Negative labels

4 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Salesforce was named 1 time in CIAM, where Auth0 led with 22%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market69 of 74

under the label threshold

Enterprise48 of 60

under the label threshold

In ciam · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Salesforce for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Customer identity and access management	Identity and access	0%	69 of 74	100%	1	under 10 labels · led by Auth0 at 22%

Movement

This is the first edition on this tier, so no move can be computed for Salesforce yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Salesforce across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Negative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	1	1
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative5 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Recent security incidents: Linked to Scattered Lapsus$ Hunters attacks exposing ~1 billion customer records” Kimi K2 · CIAM · negative prompt · hard negative

Named alongside

The products named in the same answers as Salesforce, over the 5 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Salesforce was named but was not.

ProductSame answerTook the first choice insteadHead to head

Archer2 of 50Not in the top three

Drata2 of 50Not in the top three

Vanta2 of 50Not in the top three

Bitline1 of 51Not in the top three

Microsoft Entra External ID1 of 51Not in the top three

Sprinto1 of 51Not in the top three

Acronis1 of 50Not in the top three

AuditBoard1 of 50Not in the top three

Auth01 of 50Not in the top three

Box1 of 50Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Salesforce. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 5 answers that named Salesforce and are not a share of its labels.

Domains cited

bridgesoft.com2

g2.com2

nhimg.org2

topickz.com2

appsecure.security1

askmeidentity.com1

avatier.com1

bleepingcomputer.com1

blockidentity.com1

cdn.prod.website-files.com1

Fourteen of the fourteen domain citations in answers naming Salesforce came from somebody else's page.

Pages cited

bridgesoft.com/top-customer-identity-challenges-enterprises-face2

g2.com/categories/customer-identity-and-access-management-ciam2

topickz.com/list/security/best-iam-sso2

appsecure.security/blog/penetration-testing-for-customer-data-platforms1

askmeidentity.com/resources/iam-vulnerabilities1

avatier.com/blog/support-chaos-iam-service-model1

bleepingcomputer.com/news/security/okta-says-its-support-system-was-breached-using-stolen-1

blockidentity.com/insights/salesforce-data-breach-digital-identity-verification1

Pages are listed as the models cited them.

Names read as Salesforce

What the judge wrote, as written, with how often. The vendor table decides that these count as Salesforce; a claim can dispute any of them.

Salesforce (Headless 360 Platform) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Salesforce's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Salesforce, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at salesforceben.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.