IT AI Index

Index › Products › Nexthink Infinity · October 2026 Edition

1 category · Ranked

Nexthink Infinity

61Judge labels

25First choices

15Negative labels

13 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Best standing

44% in DEX for enterprise buyers

Rank 3 of 219 in the mid-market standingcriticized challenger

2 of 14 models made it the first choice on the direct prompt; 31% of its 16 labels there were negative.

What the models named instead of Nexthink Infinity →

By buyer segmentAn enterprise product: leader at enterprise, not named at small business.

Small business188 of 188

criticized challenger

Mid-market3 of 219

criticized challenger

Enterprise1 of 182

endorsed leader

In dex · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Nexthink Infinity for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Digital employee experience	IT operations and endpoint	10%	3 of 219	31%	16	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Nexthink Infinity yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Nexthink Infinity across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	2	0	0	0	2
Gemini 3.5 Flash	0	0	1	3	4
Perplexity Sonar	0	0	0	0	0
Grok 4.1 Fast	1	0	0	0	1
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	0	0	0	1	1
Llama 4 Maverick	0	1	0	0	1
Qwen 3.7 Flash	0	0	0	0	0
Kimi K2	0	1	0	0	1
GLM 4.7 FlashX	0	1	0	0	1
MiniMax M2.5	1	0	0	0	1
GPT-6 Luna	1	2	0	0	3
Muse Glimmer 30B	0	0	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct17 labels8

Paraphrase17 labels10

Comparative4 labels2not counted in share

Budget-constrained10 labels3

Scale-constrained10 labels4

Negative3 labelsNone

First choiceAlternativeMentionNegative61 labels in all, every segment counted; 25 of the 27 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For mid-market specifically, ControlUp and Nexthink are often recommended due to their scalability and comprehensive feature sets.” MiniMax M2.5 · DEX · direct prompt · first choice

“Top platforms to consider (2024-2026 reports): Nexthink (strong analytics)” Grok 4.1 Fast · DEX · scale prompt · first choice

“Nexthink is the strongest default choice for a mid-market B2B company” GPT-5.4 mini · DEX · direct prompt · first choice

“My default recommendation would be Nexthink Infinity” GPT-6 Luna · DEX · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Avoid (For Now) for Mid-Sized B2B: Nexthink & Lakeside SysTrack: ... It's overkill and often overpriced” DeepSeek V4 Flash · DEX · paraphrase prompt · hard negative

“Traditional enterprise DEX tools (like Nexthink or Lakeside SysTrack) are powerful, but they require heavy financial investments, complex deployments” Gemini 3.5 Flash · DEX · budget prompt · soft negative

“While competitors like Nexthink are powerful, they are often too complex, expensive, and heavy for smaller IT teams.” Gemini 3.5 Flash · DEX · direct prompt · soft negative

“While Nexthink is incredibly powerful, it is often too complex and expensive for mid-sized companies.” Gemini 3.5 Flash · DEX · paraphrase prompt · soft negative

Named alongside

The products named in the same answers as Nexthink Infinity, over the 61 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nexthink Infinity was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ControlUp38 of 617Compare →

TeamViewer DEX29 of 617Not among the top eight

Lakeside SysTrack15 of 612Not among the top eight

1E13 of 610Not among the top eight

Lakeside Software13 of 610Not among the top eight

Microsoft Viva8 of 610Not among the top eight

Riverbed Aternity8 of 610Not among the top eight

Uniswap8 of 610Compare →

Aternity7 of 610Not among the top eight

Lakeside7 of 610Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Nexthink Infinity. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 57 of the 61 answers that named Nexthink Infinity and are not a share of its labels.

Domains cited

teamviewer.com30

flexxible.com21

gartner.com21

controlup.com20

dexdigital.ai19

g2.com15

nexthink.comYour site14

mcpc.com12

sobrii.io12

riverbed.com10

160 of the 174 domain citations in answers naming Nexthink Infinity came from somebody else's page.

Pages cited

dexdigital.ai/learn/dex-tools.html19

teamviewer.com/en-us/special/best-digital-employee-experience-software15

gartner.com/reviews/market/digital-employee-experience-management-tools14

teamviewer.com/en/special/best-digital-employee-experience-software13

mcpc.com/insights/article/choosing-the-right-dex-platform12

sobrii.io/blog/digital-employee-experience12

g2.com/categories/digital-employee-experience-dex-management/enterprise10

teamspective.com/blog/digital-employee-experience-software10

Pages are listed as the models cited them.

Search and answers

nexthink.com is not in Google's top ten for any of the category's searches. In the answers, Nexthink Infinity takes 10% of first choices and ControlUp takes 13%.

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In search

Google, US estimates

Position for “dex platform”

–

not in the top ten

Position for “dex platforms”

–

not in the top ten

Searches for its name, Google: 70 a month (“nexthink infinity”)
AI search demand for its name, est.: 0 a month
Organic visits to its site: about 7,329 a month
Searches its site ranks for: 1,667 · 128 in the top three
Sites linking to it: 2,895
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

48 ads · 42 text, 5 image, 1 video · 22 shown in the last 30 days

First shown February 2025, as Nexthink SA, verified. Ads started 2025-11 to 2026-10: 32 in the year, 16 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

10%

rank 3 of 219 in DEX

Segment leader

13%

ControlUp

First choices: 25 across its categories
Named in: 61 answers
Its own site cited: in 57 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on nexthink.com

4,284

subdomains included

Content

981

counted in the table below

Documentation

1,756

Product · Integration

49 · 7

Kind	Pages	Last 90 days	Latest	Categories named
Blog	580	0	2024-10-02	DEX, UEM
News or press	303	3	2026-09-02	DEX, ITSM
Podcast or video	24	0	2024-08-28	DEX
Template or tool	18	6	2026-09-18	DEX
Glossary or explainer	18	0	2023-05-26	DEX
Webinar or virtual event	13	0	2024-06-03
Conference or event	10	0	2023-10-11	DEX
Case study	7	0	2023-01-12
Report or ebook	5	0	2024-05-01
Comparison	3	0	2023-10-10	DEX

Most recent

2026-09-18Checklists template or tool
2026-09-18L1 checklist template or tool
2026-09-18Usage guide l1 checklist template or tool
2026-09-18Dex checklist template or tool
2026-09-18Usage guide dex checklist template or tool
2026-09-02Goto and nexthink expand partnership with bidirectional integration between logmein rescue and nexthink infinity news or press

How it is countedHide how it is counted

Every page nexthink.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.

Names read as Nexthink Infinity

What the judge wrote, as written, with how often. The vendor table decides that these count as Nexthink Infinity; a claim can dispute any of them.

Nexthink 13

Follow Nexthink Infinity

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Nexthink Infinity is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: DEX intelligence and autonomous IT agents your employees deserve, in one platform.
nexthink.com
For: digital workplace teams
nexthink.com
Customers named: Southwest AirlinesToyotaGSKDeloitteHoneywellSiemensJohnson & JohnsonVolvo Group
Not stated on the pages read: Price, starting price, free plan or trial, integrations, certifications, hosting

What Nexthink Infinity's own pages state, read October 5, 2026: nexthink.com, nexthink.com/platform, nexthink.com/customers, nexthink.com/partners. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Nexthink Infinity's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Nexthink Infinity, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Nexthink Infinity by email, built from the raw record of the edition. It shows:

where Nexthink Infinity is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Nexthink Infinity, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Nexthink Infinity is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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Nexthink Infinity is among the products AI models recommend first in Digital employee experience this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/digital-employee-experience/"><img src="https://it-ai-index.com/badges/2026-10/nexthink-infinity--digital-employee-experience-wide.svg" alt="Among AI models' top three in Digital employee experience, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Digital employee experience standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/digital-employee-experience/"><img src="https://it-ai-index.com/badges/2026-10/nexthink-infinity--digital-employee-experience-square.svg" alt="Among AI models' top three in Digital employee experience, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Digital employee experience standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/digital-employee-experience/"><img src="https://it-ai-index.com/badges/2026-10/nexthink-infinity--digital-employee-experience-compact.svg" alt="Among AI models' top three in Digital employee experience, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Digital employee experience standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.