2 categories · Named, not rankedIntercom
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Enterprise AI assistants | Data platform | 0% | 35 of 145 | 0% | 2 | under 10 labels · led by ChatGPT at 25% | |
| IT service management | IT operations and endpoint | 0% | 43 of 69 | 0% | 1 | under 10 labels · led by Freshservice at 58% | newNew since September 2026: not ranked then, 0% now. |
Movement
By model
How each model treated Intercom across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.1 Fast | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Intercom is worth considering if you want a chatbot that can serve both employees and customers seamlessly.” Mistral Small · Enterprise AI · paraphrase prompt · alternative
“Mid-market teams look at Intercom, Respond.io or HubSpot for combined pre-sale and post-sale automation.” Muse Glimmer 30B · Enterprise AI · direct prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
Named alongside
The products named in the same answers as Intercom, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Intercom was named but was not.ShowHide
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 6 of the 6 answers that named Intercom and are not a share of its labels.
Domains cited
Fourteen of the fourteen domain citations in answers naming Intercom came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
intercom.com is not in Google's top ten for any of the category's searches. In the answers, Intercom takes 0% of first choices and ChatGPT takes 25%.ShowHide
Search and answers
In search
Google, US estimates- Searches for its name, Google
- 33,100 a month (“intercom”)
- AI search demand for its name, est.
- 7,165 a month
- Organic visits to its site
- about 64,348 a month
- Searches its site ranks for
- 9,650 · 625 in the top three
- Sites linking to it
- 46,812
- Paid Google search
- 4 searches its ads show for, about 125 clicks and $3,304 a month (estimate)
In answers
This edition- First choices
- 0 across its categories
- Named in
- 6 answers
- Its own site cited
- in 6 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHide| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,160 | 5 | 2026-09-09 | ||
| Podcast or video | 515 | 0 | 2023-06-29 | ||
| News or press | 132 | undated | |||
| Report or ebook | 93 | 0 | 2026-06-19 | ||
| Glossary or explainer | 80 | 14 | 2026-09-26 | ||
| Case study | 47 | undated | |||
| Comparison | 33 | 10 | 2026-09-24 | ||
| Template or tool | 29 | 8 | 2026-09-22 | ||
| Conference or event | 16 | 6 | 2026-09-11 | ||
| Webinar or virtual event | 2 | undated |
Most recent
- 2026-09-2610131606 legacy berichte erklart glossary or explainer
- 2026-09-2610131606 informes heredados explicados glossary or explainer
- 2026-09-2610131606 rapports herites expliques glossary or explainer
- 2026-09-2610131606 relatorios legados explicados glossary or explainer
- 2026-09-24Zoho desk alternatives comparison
- 2026-09-23Intercom alternatives comparison
How it is countedHide how it is counted
Every page intercom.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Intercom
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Intercom is its own company.ShowHide
The company
In its own words
Stated by the vendor, not checked- Positioning
- A complete system for human and AI customer service
- For
- customer service
- Price stated
- $19 Per Seat/Mo+$0.99 Per Outcome intercom.com
- Starting price
- 19 intercom.com
- Free plan or trial
- 14 day free trial. No credit card required. intercom.com
- Certifications
- HIPAAISO/IEC 42001AIUC-1ISO 42001SOC2ISO 27701
- Hosting
- USEUAustralia
- Customers named
- AnthropicClayLightspeedRocket MoneyGammaGleanNeo Financialsolidcore
- Not stated on the pages read
- Integrations
What Intercom's own pages state, read September 28, 2026: intercom.com, intercom.com/pricing, trust.intercom.com, intercom.com/solutions/gaming, intercom.com/customers. A claimed page can correct any of them.
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Intercom's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Intercom, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Intercom by email, built from the raw record of the edition. It shows:
- where Intercom is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Intercom, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.