IT AI Index

Index › Products › HelpDesk · October 2026 Edition

2 categories · Named, not ranked

HelpDesk

3Judge labels

0First choices

0Negative labels

2 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. HelpDesk was named 2 times in AI IT agents and 1 other category, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business84 of 111

under the label threshold

Mid-market70 of 121

under the label threshold

Enterprisenot named

No model named it for this buyer.

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named HelpDesk for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	70 of 121	0%	1	under 10 labels · led by Freshservice with Freddy AI at 11%
IT service management	IT operations and endpoint	0%	41 of 69	0%	1	under 10 labels · led by Freshservice at 58%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for HelpDesk yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated HelpDesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	1	1	2
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase1 labelNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“HelpDesk for AI support agents that can field password resets, access requests, and common helpdesk tickets.” Llama 4 Maverick · AI IT agents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as HelpDesk, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and HelpDesk was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Atera1 of 31Not among the top eight

Freshservice1 of 31Not among the top eight

SysAid1 of 31Not among the top eight

Breeze1 of 30Not among the top eight

DeskFerry1 of 30Not among the top eight

Intercom1 of 30Not among the top eight

Motadata1 of 30Not among the top eight

Plain1 of 30Not among the top eight

Relevance AI1 of 30Not among the top eight

SupportBee1 of 30Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named HelpDesk. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 3 of the 3 answers that named HelpDesk and are not a share of its labels.

Domains cited

helpdesk.comYour site3

arahi.ai1

bland.ai1

chatbot.com1

clickpost.ai1

delight.ai1

designrush.com1

eesel.ai1

g2.com1

helply.com1

Nine of the twelve domain citations in answers naming HelpDesk came from somebody else's page.

Pages cited

helpdesk.com/blog/ai-support-agent2

arahi.ai/blog/best-ai-agents-for-business1

bland.ai/blog/best-ai-customer-support-tools-for-it-teams1

chatbot.com/blog/best-ai-agents1

clickpost.ai/blog/ai-agents-for-small-businesses1

delight.ai/blog/industry/agentic-ai-companies1

designrush.com/agency/ai-companies/trends/b2b-ai-agents1

eesel.ai/blog/best-ai-agents-for-small-business1

Pages are listed as the models cited them.

Search and answers

helpdesk.com is not in Google's top ten for any of the category's searches. In the answers, HelpDesk takes 0% of first choices and Freshservice with Freddy AI takes 11%.

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In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Organic visits to its site: about 76,919 a month
Searches its site ranks for: 12,150 · 493 in the top three
Sites linking to it: 2,786
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

1 ads · 1 text · 1 shown in the last 30 days

First shown May 2023, as Semantic Holdings, Inc, verified. 1 more by other advertisers linking to it.

On Google's pages: 1

In answers

This edition

Share of first choices

rank 70 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 0 across its categories
Named in: 3 answers
Its own site cited: in 3 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on helpdesk.com

638

subdomains included

Content

429

counted in the table below

Documentation

Product · Integration

5 · 14

Kind	Pages	Last 90 days	Latest
Blog	257	undated
Comparison	84	undated
Glossary or explainer	80	0	2024-10-09
Case study	4	undated
Report or ebook	2	undated
Webinar or virtual event	1	undated
News or press	1	undated

Most recent

2024-10-09What is help desk glossary or explainer

How it is countedHide how it is counted

Every page helpdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow HelpDesk

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

HelpDesk is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI help desk software & ticketing system for support teams
helpdesk.com
For: support teams
helpdesk.com
Price stated: HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options. helpdesk.com
Starting price: 0 helpdesk.com
Free plan or trial: Free 14-day trial helpdesk.com
Certifications: SOC 2GDPRPCI DSS (SAQ A)SOC 2 Type 2HIPAA complianceCCPAData Privacy Framework
Customers named: ShopifyWebflowHubSpotSlackWordPressWooCommerceSalesforceKlaviyo
Not stated on the pages read: Integrations, hosting

What HelpDesk's own pages state, read October 6, 2026: helpdesk.com, helpdesk.com/pricing, helpdesk.com/features, helpdesk.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when HelpDesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as HelpDesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for HelpDesk by email, built from the raw record of the edition. It shows:

where HelpDesk is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name HelpDesk, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.