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IT AI Index
Index › Products › Freshworks Freddy AI / Freshservice · October 2026 Edition
1 category · Named, not ranked

Freshworks Freddy AI / Freshservice

2Judge labels
0First choices
0Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Freshworks Freddy AI / Freshservice was named 1 time in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market65 of 121
0%1 label
under the label threshold
Enterprise55 of 115
0%1 label
under the label threshold
In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Freshworks Freddy AI / Freshservice for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrantSince September 2026
AI IT support agentsIT operations and endpoint0%65 of 1210%1under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Freshworks Freddy AI / Freshservice yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshworks Freddy AI / Freshservice across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
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ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.500000
GPT-5.4 mini01001
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00000
Mistral Small00000
DeepSeek V4 Flash00000
Llama 4 Maverick00000
Qwen 3.7 Flash00000
Kimi K200000
GLM 4.7 FlashX00000
MiniMax M2.500000
GPT-6 Luna00000
Muse Glimmer 30B00000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative2 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative0 labelsNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best simpler all-in-one ITSM + AI option: Freshworks/Freshservice with Freddy AI.” GPT-5.4 mini · AI IT agents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Freshworks Freddy AI / Freshservice, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshworks Freddy AI / Freshservice was named but was not.
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ProductSame answerTook the first choice insteadHead to head
ServiceNow Now Assist2 of 21Not among the top eight
Zendesk AI Agents2 of 20Not among the top eight
Aisera System of AI Agents / Aisera AI Service Desk1 of 21Not among the top eight
Moveworks AI Help Desk / Copilot1 of 21Not among the top eight
Aisera1 of 20Not among the top eight
IBM watsonx Assistant1 of 20Not among the top eight
Microsoft 365 Copilot1 of 20Not among the top eight
Moveworks1 of 20Not among the top eight
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshworks Freddy AI / Freshservice. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Freshworks Freddy AI / Freshservice and are not a share of its labels.

Domains cited

freshworks.comYour site2
moveworks.com2
zendesk.com2
aisera.com1
ajelix.com1
eesel.ai1
enjo.ai1
help.moveworks.com1
ibm.com1
marketplace.microsoft.com1

Eleven of the thirteen domain citations in answers naming Freshworks Freddy AI / Freshservice came from somebody else's page.

Pages cited

moveworks.com/us/en/solutions/ai-help-desk2
zendesk.com/service/ai/top-ai-agents2
aisera.com/1
aisera.com/press-release/aisera-leads-the-shift-to-autonomous-it-bringing-enterprises-clos1
aisera.com/system-of-ai-agents-launch1
ajelix.com/ai/enterprise-chatbots1
eesel.ai/blog/best-ai-for-it-helpdesk1
enjo.ai/post/top-enterprise-ai-support-agents1

Pages are listed as the models cited them.

Search and answers

freshworks.com ranks 2 on Google for the category's searches. In the answers, Freshworks Freddy AI / Freshservice takes 0% of first choices and Freshservice with Freddy AI takes 11%.
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In search

Google, US estimates
Position for “ai it support agents”
–
not in the top ten
Position for “ai agent for it support”
–
not in the top ten
Organic visits to its site
about 111,586 a month
Searches its site ranks for
18,995 · 1,140 in the top three
Sites linking to it
42,554
Paid Google search
30 searches its ads show for, about 436 clicks and $14,486 a month (estimate)
Ads on GoogleDetailLess
113+ ads · 108 text, 5 video · 113 shown in the last 30 days

First shown October 2021, as Freshworks Inc., verified. Ads started 2025-10 to 2026-09: 14 in the year, 99 before. 7 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition
Share of first choices
0%
rank 65 of 121 in AI IT agents
Segment leader
11%
Freshservice with Freddy AI
First choices
0 across its categories
Named in
2 answers
Its own site cited
in 2 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on freshworks.com
5,924
subdomains included
Content
893
counted in the table below
Documentation
2,139
Product · Integration
53 · 20
KindPagesLast 90 days2025-10 to 2026-09LatestCategories named
Case study258542026-09-24
Conference or event16572026-09-24ITSM
News or press162182026-09-24ITSM, ITAM
Comparison10742026-09-24ITSM
Webinar or virtual event6412026-07-30ITSM, ITAM
Blog6352026-09-24ITSM
Report or ebook3032026-09-24ITSM
Glossary or explainer2322026-09-24
Template or tool1802026-01-07
Podcast or video312026-09-24

Events in person

Upcoming
Last twelve months

As the event pages on freshworks.com state them, read September 28, 2026.

How it is countedHide how it is counted

Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (24); 0 name the category the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Freshworks Freddy AI / Freshservice

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Freshworks Freddy AI / Freshservice is its own company.
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In its own words

Stated by the vendor, not checked
Positioning
AI-powered ITSM and customer service software to deliver scalable employee and customer experiences designed to boost productivity, streamline operations, and drive growth.
freshworks.com
For
agile enterprises
freshworks.com
Free plan or trial
Start for free freshworks.com
Certifications
PinkVERIFY®-certified across six ITSM processes, supporting best-practice-aligned service operationsGold Accredited Tool Vendor with certification across 14 ITIL practicesISO/IEC 27001:2022ISO/IEC 27701:2019SOC 3SOC 1 Type 2SOC 2 Type 2Cyber Essentials
Customers named
McLaren RacingNew BalanceDatabricksSeagateiPostal1Ryan SpecialtyHobbycraftWoolacombe Bay
Not stated on the pages read
Price, starting price, integrations, hosting

What Freshworks Freddy AI / Freshservice's own pages state, read October 6, 2026: freshworks.com, freshworks.com/pricing, trust.freshworks.com, freshworks.com/products, freshworks.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshworks Freddy AI / Freshservice's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshworks Freddy AI / Freshservice, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Freshworks Freddy AI / Freshservice by email, built from the raw record of the edition. It shows:

  • where Freshworks Freddy AI / Freshservice is named, by buyer and by framing, and which cells hold its first choices;
  • the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
  • its vocabulary against the segment leader's, and the pages the models cited;
  • who was chosen in the answers that did not name Freshworks Freddy AI / Freshservice, and every reason the record gives;
  • a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
  • one page of published figures cleared to show a buyer.
The subscriber app

A verification link goes to your work email; an address at freshworks.com is approved on the spot, any other is reviewed by hand. Your email is never published. Claiming gives no say over labels, shares, verdicts or which quotes appear.