IT AI Index

Index › Vendors › ServiceDesk Plus by ManageEngine · September 2026 Edition

1 category · Named, not ranked

ServiceDesk Plus by ManageEngine

1Judge labels

1First choices

0Negative labels

1 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

1 label, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. ServiceDesk Plus by ManageEngine was named 1 time in ITAM, where Snipe-IT led with 24%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market9 of 61

under the label threshold

Enterprisenot named

No model named it for this buyer.

In itam · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named ServiceDesk Plus by ManageEngine for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT asset management	IT operations and endpoint	2%	9 of 61	0%	1	under 10 labels · led by Snipe-IT at 24%

Movement

This is the first edition on this tier, so no move can be computed for ServiceDesk Plus by ManageEngine yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ServiceDesk Plus by ManageEngine across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Labels
Claude Haiku 4.5	1	1
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase1 label1

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative1 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For a Balanced, All-in-One Solution: ServiceDesk Plus by ManageEngine is an ITIL-ready IT Service Management (ITSM) solution” Claude Haiku 4.5 · ITAM · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as ServiceDesk Plus by ManageEngine, over the 1 answer that named it. Took the first choice instead counts the answers where the other product was the first choice and ServiceDesk Plus by ManageEngine was named but was not.

ProductSame answerTook the first choice insteadHead to head

InvGate Asset Management1 of 10Not in the top three

Snipe-IT1 of 10Not in the top three

Spiceworks Inventory1 of 10Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ServiceDesk Plus by ManageEngine. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 1 of the 1 answers that named ServiceDesk Plus by ManageEngine and are not a share of its labels.

Domains cited

accruent.com1

blog.invgate.com1

bmmagazine.co.uk1

cloudaware.com1

cloudeagle.ai1

deel.com1

eworkorders.com1

featuredcustomers.com1

gartner.com1

getmasset.com1

Ten of the ten domain citations in answers naming ServiceDesk Plus by ManageEngine came from somebody else's page.

Pages cited

accruent.com/resources/knowledge-hub/best-asset-management-software1

blog.invgate.com/hardware-asset-management-software1

blog.invgate.com/hardware-inventory-software1

bmmagazine.co.uk/business/5-best-hardware-asset-management-software-for-businesses1

cloudaware.com/blog/software-asset-management-tools1

cloudeagle.ai/blogs/top-it-inventory-management-software1

deel.com/blog/best-hardware-inventory-management-software1

eworkorders.com/what-is-the-best-asset-management-software-a-comparison-guide1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ServiceDesk Plus by ManageEngine's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ServiceDesk Plus by ManageEngine, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at servicedesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.