IT AI Index

Index › Vendors › MSP360 · September 2026 Edition

1 category · Named, not ranked

MSP360

6Judge labels

0First choices

0Negative labels

4 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. MSP360 was named 4 times in Backup and DR, where Veeam led with 18%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business59 of 110

under the label threshold

Mid-market26 of 121

under the label threshold

Enterprise72 of 99

under the label threshold

In backup and dr · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named MSP360 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Backup and disaster recovery	Cloud and infrastructure	0%	26 of 121	0%	4	under 10 labels · led by Veeam at 18%

Movement

This is the first edition on this tier, so no move can be computed for MSP360 yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated MSP360 across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	1	0	1
Perplexity Sonar	0	0	0
Grok 4.1 Fast	1	0	1
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	1	1
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase1 labelNone

Comparative1 labelNone

Budget-constrained3 labelsNone

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative6 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best for: Businesses with more than 10 workloads that still want to avoid expensive data contracts” Gemini 3.5 Flash · Backup and DR · budget prompt · alternative

“Best for More Control: MSP360 (~$20/month + cloud storage)” MiniMax M2.5 · Backup and DR · budget prompt · alternative

“align with your scale (e.g., MSP360 for SMBs)” Grok 4.1 Fast · Backup and DR · negative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as MSP360, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and MSP360 was named but was not.

ProductSame answerTook the first choice insteadHead to head

IDrive Business3 of 62Not in the top three

Acronis Cyber Protect2 of 61Not in the top three

Synology Active Backup for Business2 of 61Not in the top three

Backblaze B22 of 60Not in the top three

Veeam Backup & Replication2 of 60Not in the top three

Veeam Data Platform2 of 60Not in the top three

Wasabi2 of 60Not in the top three

Barracuda1 of 61Not in the top three

Rewind1 of 61Not in the top three

Acronis1 of 60Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named MSP360. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 4 of the 6 answers that named MSP360 and are not a share of its labels.

Domains cited

ninjaone.com3

hyperconvergence.com2

nytimes.com2

pcmag.com2

zmanda.com2

aimultiple.com1

aws.amazon.com1

barracuda.com1

bdrshield.com1

bleepingcomputer.com1

Sixteen of the sixteen domain citations in answers naming MSP360 came from somebody else's page.

Pages cited

hyperconvergence.com/best-backup-and-disaster-recovery-solutions-for-smbs2

nytimes.com/wirecutter/reviews/best-online-backup-service2

m.softchoice.com/cms/home/brands/emc/pdf/EMCBackupAndRecoveryEbook.pdf1

westernnetworks.com/index4.php1

aimultiple.com/backup-software1

aws.amazon.com/disaster-recovery/pricing1

barracuda.com/support/glossary/cloud-backup-pricing1

bdrshield.com/small-and-medium-businesses1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when MSP360's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as MSP360, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at msp360.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.