IT AI Index
Index IT operations and endpoint Infra monitoring › New Relic vs Zabbix
Infrastructure monitoring · September 2026 Edition

New Relic vs Zabbix

Three of twelve models named New Relic first on the direct prompt; zero named Zabbix. Both were named by all twelve models and New Relic carries 48 labels and Zabbix 44, so the shares are not directly comparable.

New Relic

accepted challenger

Named in five categories this edition.

Zabbix

criticized challenger

Named in three categories this edition.

First-choice share22%18%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate15%25%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#3A position in a field of 12; printed, not drawn.
Labels4844A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, New Relic reading right to left. Rank and label count are printed, not drawn.Site24x7 was named alongside these two in nine of the twelve direct answers. Site24x7 vs New Relic · Site24x7 vs Zabbix

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the infrastructure monitoring page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
New RelicFirst choices, of twelve modelsZabbix
Direct30
Paraphrase40
Comparative011 against Zabbix
Budget-constrained181 against New Relic
Scale-constrained201 against New Relic · 1 against Zabbix
Negative005 against New Relic · 9 against Zabbix
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

The direct prompt

The plain question, one answer per model, grouped by where New Relic and Zabbix stood in it.

New Relic first, Zabbix not the choice

3 of 12 modelsZabbix was named in the answer but not as the choice, or not at all.
GPT-5.4 miniNew Relic alternatives: Dynatrace, Grafana
Gemini 3.5 FlashNew Relic alternatives: Better Stack, LogicMonitor, Netdata
DeepSeek V4 FlashNew Relic alternatives: Grafana, ManageEngine OpManager, Site24x7

Neither was the first choice, one was named

4 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Qwen 3.7 FlashDatadog alternatives: Grafana, New Relic
Kimi K2Site24x7 alternatives: ManageEngine OpManager, New Relic
GLM 4.7 FlashXSite24x7 alternatives: LogicMonitor, New Relic, Prometheus + Grafana
MiniMax M2.5Site24x7 alternatives: Netdata, New Relic

Neither was named

5 of 12 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Sematext alternatives: LogicMonitor, Site24x7
Perplexity SonarLogicMonitor alternatives: ManageEngine OpManager, Progress WhatsUp Gold, Site24x7
Grok 4.1 FastSite24x7 alternatives: Datadog, LogicMonitor
Mistral SmallNetdata, Site24x7 alternatives: LogicMonitor
Llama 4 MaverickNetdata, Site24x7

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zabbix leads by ten points.
Zabbix14%#2 of 12
New Relic4%#9 of 12
The full small business standing →
Mid-marketThe figures above
The order flips: New Relic leads at mid-market.
New Relic22%#2 of 12
Zabbix18%#3 of 12
The full mid-market standing →
Enterprise
The order flips: Zabbix leads at enterprise.
Zabbix2%#5 of 10
New Relic0%#7 of 10
The full enterprise standing →

What the models said about New Relic

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.

“If your B2B product is a modern SaaS application deployed on public cloud infrastructure ... New Relic is highly recommended.” Gemini 3.5 Flash · direct prompt · first choice

What the models said about Zabbix

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Who to avoid: Older, static monitoring platforms (like early versions of Nagios or basic configurations of Zabbix)” Qwen 3.7 Flash · negative prompt · hard negative
“Why avoid: While powerful, it has a notoriously steep learning curve.” GLM 4.7 FlashX · negative prompt · hard negative
“don't adopt Zabbix unless you have dedicated monitoring engineers” Kimi K2 · negative prompt · hard negative
“Choose Zabbix if you have infrastructure-heavy or hybrid estates where budget and data control matter” Kimi K2 · comparative prompt · first choice
“The best infrastructure monitoring tool for a company with a limited budget is likely to be Zabbix” Llama 4 Maverick · budget prompt · first choice
“If you have engineering time but no budget, Zabbix is the most comprehensive free option.” Mistral Small · budget prompt · first choice
Also compared

Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.