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Observability platforms · September 2026 Edition

Grafana vs New Relic

Zero of twelve models named Grafana first on the direct prompt; seven named New Relic. Both were named by all twelve models and Grafana carries 53 labels and New Relic 64, so the shares are not directly comparable.

Grafana

accepted challenger

Named in four categories this edition.

New Relic

criticized challenger

Named in five categories this edition.

First-choice share29%27%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate4%25%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 10; printed, not drawn.
Labels5364A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Grafana reading right to left. Rank and label count are printed, not drawn.Datadog was named alongside these two in eight of the twelve direct answers. Grafana vs Datadog · New Relic vs Datadog

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the observability platforms page.

By framing

How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
GrafanaFirst choices, of twelve modelsNew Relic
Direct07
Paraphrase26
Comparative00
Budget-constrained1005 against New Relic
Scale-constrained311 against New Relic
Negative102 against Grafana · 10 against New Relic
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.

The direct prompt

The plain question, one answer per model, grouped by where Grafana and New Relic stood in it.

New Relic first, Grafana an alternative

7 of 12 modelsGrafana was named in the answer but not as the choice, or not at all.
GPT-5.4 miniNew Relic alternatives: Grafana, Honeycomb
Grok 4.1 FastNew Relic alternatives: Datadog, Dynatrace, Grafana Cloud / LGTM Stack
Mistral SmallDatadog, New Relic alternatives: Motadata ObserveOps, Sumo Logic
DeepSeek V4 FlashNew Relic alternatives: Datadog, Grafana
Llama 4 MaverickNew Relic alternatives: Motadata ObserveOps, Uptrace
Kimi K2Datadog, New Relic alternatives: Dynatrace, Grafana, Honeycomb
MiniMax M2.5Datadog, New Relic alternatives: Dynatrace, Elastic, Grafana + Prometheus + Loki, Splunk

Neither was the first choice, one was named

4 of 12 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashHoneycomb alternatives: Coralogix, Grafana, New Relic
Perplexity SonarDatadog alternatives: Grafana, New Relic
Qwen 3.7 FlashDatadog alternatives: Coralogix, Grafana, New Relic
GLM 4.7 FlashXDatadog alternatives: Grafana, Honeycomb, New Relic, Uptrace

Neither was named

1 of 12 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5no first choice

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Grafana leads by five points.
Grafana32%#1 of 11
New Relic27%#2 of 11
The full small business standing →
Mid-marketThe figures above
Grafana leads by two points.
Grafana29%#1 of 10
New Relic27%#2 of 10
The full mid-market standing →
Enterprise
Grafana leads by two points.
Grafana7%#3 of 8
New Relic5%#5 of 8
The full enterprise standing →

What the models said about Grafana

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.

“using them as a "black box" solution is a trap for many organizations... "Free" software requires paid engineering time.” Qwen 3.7 Flash · negative prompt · soft negative
“Self-Hosted "DIY" Open-Source Stacks (e.g., Prometheus, Grafana, OpenSearch)... The "free as in a puppy" trap” Gemini 3.5 Flash · negative prompt · soft negative
“For a mid-sized B2B company, Grafana Cloud is my top pick because it strikes the best balance of functionality, cost control, and flexibility.” DeepSeek V4 Flash · paraphrase prompt · first choice
“Start with Grafana Cloud if you have some DevOps capacity and want to control costs long-term.” Kimi K2 · paraphrase prompt · first choice
“Grafana Cloud is a good option for teams that want open-source control and can ride the free tier” Llama 4 Maverick · budget prompt · first choice

What the models said about New Relic

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.

“New Relic transitioned from simple ingest pricing to a "Compute Capacity Unit" (CCU) model. This has been widely criticized by developers for being opaque.... The Trap: It penalizes investigation.” Qwen 3.7 Flash · negative prompt · hard negative
“One user on Reddit recommends staying away from New Relic due to its closed-sourced agents and the fact that it can be expensive.” Llama 4 Maverick · negative prompt · hard negative
“Ingestion-based pricing that can spike unexpectedly ... Proprietary SDKs that create lock-in” Kimi K2 · negative prompt · hard negative
“New Relic: Known for its balanced features and predictable pricing, making it a good choice for mid-market companies.” Llama 4 Maverick · direct prompt · first choice
Also compared

Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.