| Category | Small business | Mid-market | Enterprise |
|---|---|---|---|
| IT service management | 0% · 55 of 60 1 label | not named | not named |
| Category | Function | Named in | Named instead, first-choice share |
|---|---|---|---|
| IT service management | IT operations and endpoint | 0 of 72 | Freshservice 58% · Jira Service Management 21% · ManageEngine ServiceDesk Plus 10% |
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