# Zoom Workplace: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 79 judge labels across 2 categories by 14 of 14 models. Page: https://it-ai-index.com/vendors/zoom-workplace/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Video conferencing | 42% | 1 | 23% | 77 |
| Business phone systems | 0% | 30 | 0% | 2 |

## What the models said for it

- "Choose Zoom if you frequently meet with external clients, vendors, or partners, as it offers the fewest technical hurdles for outside guests." (Gemini 3.5 Flash, Video conferencing)
- "Known for its ease of use, high-quality video, and robust features like breakout rooms, virtual backgrounds, and extensive integrations." (Mistral Small, Video conferencing)
- "Best overall general-purpose platform: Zoom is commonly described as the most popular and widely used video conferencing platform." (Perplexity Sonar, Video conferencing)
- "I'd suggest Zoom or Microsoft Teams as top choices. Zoom generally has the edge in pure video conferencing reliability" (MiniMax M2.5, Video conferencing)

## And against it

- "Zoom has had multiple serious issues: False encryption claims" (Kimi K2, Video conferencing)
- "it has had a troubled security/privacy record, including concerns about default call encryption, data collection, and past vulnerabilities; ... caution is warranted for sensitive use" (Perplexity Sonar, Video conferencing)
- "it has a history of vulnerabilities, including issues with encryption and unauthorized access to meetings. It is still considered risky for highly sensitive discussions" (Mistral Small, Video conferencing)
- "Be cautious with these due to historical or ongoing concerns: Zoom: Past privacy scandals ... Now improved (AES-256 E2EE available), but enable it manually" (Grok 4.1 Fast, Video conferencing)

## In its own words

What Zoom Workplace's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Collaboration tools in an AI-first work platform. (https://zoom.com/)
- Price stated: AI Productivity Suite Basic Limited AI Productivity Suite features included with Workplace Basic. (https://www.zoom.com/en/products/hub)
- Starting price: Free (https://www.zoom.com/en/products/hub)
- Free plan or trial: free or paid Zoom account (https://www.zoom.com/en/products/hub)
- Customers named: Major League Baseball™, TheShareCo, Cricut, Capital One

## What it publishes

Every page zoom.com exposes, read 2026-09-29: 10023 addresses. By kind, pages and the last 90 days:

- blog: 214 pages, 17 in the last 90 days, latest 2026-09-28
- case study: 311 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 2 in the last 90 days, latest 2026-09-18
- conference or event: 6 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest 2025-11-21
- comparison: 40 pages, 0 in the last 90 days, latest undated
- template or tool: 9 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 3 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-28 blog: Zoom whiteboard visual collaboration https://www.zoom.com/en/blog/zoom-whiteboard-visual-collaboration/
- Recent: 2026-09-28 blog: Stop settling for good enough collaboration https://www.zoom.com/en/blog/stop-settling-for-good-enough-collaboration/
- Recent: 2026-09-25 blog: Privacy security https://www.zoom.com/en/products/ai-assistant/resources/privacy-security/
- Recent: 2026-09-23 blog: Solopreneur 50 docuseries https://www.zoom.com/en/blog/solopreneur-50-docuseries/
- Recent: 2026-09-22 blog: How can i sign a document on my phone for free https://www.zoom.com/en/blog/how-can-i-sign-a-document-on-my-phone-for-free/
- Recent: 2026-09-22 blog: How to sign electronically https://www.zoom.com/en/blog/how-to-sign-electronically/

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.