# Zendesk AI Agents alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 205 of the 252 answers in the 1 category where Zendesk AI Agents holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/zendesk-ai-agents/alternatives/

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 23
- Freshdesk: 9
- Moveworks: 9
- Siit: 8
- Workativ: 7
- Intercom Fin: 6

## AI IT support agents

**Small business**: 78 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #8 of 9 at 2%).

- Freshdesk: first choice in 9 of those 78
- Workativ: first choice in 7 of those 78
- Siit: first choice in 6 of those 78
- Intercom Fin: first choice in 5 of those 78
- Helply: first choice in 4 of those 78
- eesel AI: first choice in 4 of those 78
- Risotto: first choice in 3 of those 78
- Zoho Desk: first choice in 3 of those 78

**Mid-market**: 62 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #2 of 8 at 6%).

- Freshservice with Freddy AI: first choice in 3 of those 62
- Botpress: first choice in 2 of those 62
- Freshservice: first choice in 2 of those 62
- Risotto: first choice in 2 of those 62
- Siit: first choice in 2 of those 62
- SysAid: first choice in 2 of those 62
- Zoho Desk: first choice in 2 of those 62
- Atera: first choice in 1 of those 62

**Enterprise**: 65 of 84 answers did not name Zendesk AI Agents (Zendesk AI Agents is #4 of 6 at 4%).

- ServiceNow Now Assist: first choice in 23 of those 65
- Moveworks: first choice in 9 of those 65
- Microsoft Copilot Studio: first choice in 3 of those 65
- Aisera: first choice in 1 of those 65
- Aisera System of AI Agents / Aisera AI Service Desk: first choice in 1 of those 65
- Harmony: first choice in 1 of those 65
- Intercom Fin: first choice in 1 of those 65
- Kore.ai: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.