# Tidio: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 6 judge labels across 3 categories by 5 of 14 models. Page: https://it-ai-index.com/vendors/tidio/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Enterprise AI assistants | 2% | 17 | 0% | 1 |
| AI IT support agents | 0% | 38 | 0% | 4 |
| Communications APIs | 0% | 45 | 0% | 1 |

## What the models said for it

- "Top Pick: Tidio (Lyro AI)" (DeepSeek V4 Flash, Enterprise AI)
- "benefit most from platforms like AiSensy, Tidio or SendPulse where free plans or sub-$50 monthly pricing provide professional automation" (Muse Glimmer 30B, CPaaS)
- "Best for: Companies wanting a simple, all-in-one customer support platform" (GLM 4.7 FlashX, AI IT agents)
- "Tidio – Strong affordable option for chat-based support" (MiniMax M2.5, AI IT agents)

## In its own words

What Tidio's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Service That Turns Chats Into Revenue (https://tidio.com/)
- For: businesses (https://tidio.com/)
- Price stated: Free plan forever; Paid plans from $29/mo, no surprise upgrades (https://tidio.com/)
- Starting price: 29/mo (https://tidio.com/)
- Free plan or trial: Free plan forever; Start for free; Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type 2, CCPA, GDPR, AI Pact, SOC, EU-US DPF, CPRA, EU AI Act
- Customers named: Cove, Endeksa, Integratec, Gecko Hospitality, Bella Santé, Procosmet, ADT Security, Axioma

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.