# SolarWinds Service Desk alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 482 of the 504 answers in the 2 categories where SolarWinds Service Desk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/solarwinds-service-desk/alternatives/

## Named instead, most often (every category and segment added)

- Freshservice: 96
- ServiceNow ITSM: 54
- Snipe-IT: 54
- ServiceNow IT Asset Management: 50
- Jira Service Management: 22
- Lansweeper: 17

## IT asset management

**Small business**: 82 of 84 answers did not name SolarWinds Service Desk.

- Snipe-IT: first choice in 41 of those 82
- Freshservice: first choice in 10 of those 82
- Lansweeper: first choice in 5 of those 82
- InvGate Asset Management: first choice in 4 of those 82
- NinjaOne: first choice in 3 of those 82
- Asset Panda: first choice in 2 of those 82
- BlueTally: first choice in 2 of those 82
- ManageEngine AssetExplorer: first choice in 2 of those 82

**Mid-market**: 78 of 84 answers did not name SolarWinds Service Desk (SolarWinds Service Desk is #6 of 11 at 2%).

- Freshservice: first choice in 13 of those 78
- Snipe-IT: first choice in 13 of those 78
- ServiceNow IT Asset Management: first choice in 9 of those 78
- Lansweeper: first choice in 7 of those 78
- InvGate Asset Management: first choice in 3 of those 78
- ManageEngine AssetExplorer: first choice in 3 of those 78
- Flexera One IT Asset Management: first choice in 2 of those 78
- Snipe IT: first choice in 2 of those 78

**Enterprise**: 84 of 84 answers did not name SolarWinds Service Desk.

- ServiceNow IT Asset Management: first choice in 41 of those 84
- Flexera One IT Asset Management: first choice in 11 of those 84
- InvGate Asset Management: first choice in 5 of those 84
- Lansweeper: first choice in 5 of those 84
- Atera: first choice in 1 of those 84
- Device42: first choice in 1 of those 84
- GLPI: first choice in 1 of those 84
- ManageEngine AssetExplorer: first choice in 1 of those 84

## IT service management

**Small business**: 74 of 84 answers did not name SolarWinds Service Desk (SolarWinds Service Desk is #8 of 12 at 2%).

- Freshservice: first choice in 37 of those 74
- Jira Service Management: first choice in 9 of those 74
- ManageEngine ServiceDesk Plus: first choice in 7 of those 74
- Freshdesk: first choice in 6 of those 74
- Zoho Desk: first choice in 3 of those 74
- Alloy Navigator: first choice in 2 of those 74
- Spiceworks Cloud Help Desk: first choice in 2 of those 74
- InvGate Service Management: first choice in 1 of those 74

**Mid-market**: 81 of 84 answers did not name SolarWinds Service Desk (SolarWinds Service Desk is #6 of 11 at 2%).

- Freshservice: first choice in 32 of those 81
- ServiceNow ITSM: first choice in 10 of those 81
- Jira Service Management: first choice in 7 of those 81
- ManageEngine ServiceDesk Plus: first choice in 6 of those 81
- Spiceworks Cloud Help Desk: first choice in 3 of those 81
- GLPI: first choice in 1 of those 81
- Hiver: first choice in 1 of those 81
- InvGate Service Management: first choice in 1 of those 81

**Enterprise**: 83 of 84 answers did not name SolarWinds Service Desk.

- ServiceNow ITSM: first choice in 44 of those 83
- Jira Service Management: first choice in 6 of those 83
- Freshservice: first choice in 4 of those 83
- HaloITSM: first choice in 4 of those 83
- BMC Helix ITSM: first choice in 1 of those 83
- Jira Service Management Data Center: first choice in 1 of those 83
- TeamSupport: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.