# ServiceNow Virtual Agent: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/servicenow-virtual-agent/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Enterprise AI assistants | 0% | 82 | 0% | 1 |

## What the models said for it

- "If your primary pain point is IT-service management, the ServiceNow Virtual Agent can replace a lot of manual ticket handling" (MiniMax M2.5, Enterprise AI)

## In its own words

What ServiceNow Virtual Agent's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Customers named: FedEx

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.