# ServiceNow Now Assist alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 197 of the 252 answers in the 1 category where ServiceNow Now Assist holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/servicenow-now-assist/alternatives/

## Named instead, most often (every category and segment added)

- Freshdesk: 14
- Intercom Fin: 9
- Workativ: 7
- Siit: 6
- Freshservice: 5
- Freshservice with Freddy AI: 4

## AI IT support agents

**Small business**: 84 of 84 answers did not name ServiceNow Now Assist (ServiceNow Now Assist is #9 of 9 at 0%).

- Freshdesk: first choice in 11 of those 84
- Workativ: first choice in 7 of those 84
- Intercom Fin: first choice in 6 of those 84
- Siit: first choice in 6 of those 84
- Helply: first choice in 4 of those 84
- eesel AI: first choice in 4 of those 84
- Atera: first choice in 3 of those 84
- Risotto: first choice in 3 of those 84

**Mid-market**: 73 of 84 answers did not name ServiceNow Now Assist (ServiceNow Now Assist is #8 of 8 at 0%).

- Freshservice: first choice in 5 of those 73
- Freshservice with Freddy AI: first choice in 4 of those 73
- Freshdesk: first choice in 3 of those 73
- Intercom Fin: first choice in 3 of those 73
- Zendesk AI Agents: first choice in 3 of those 73
- Zoho Desk: first choice in 3 of those 73
- Botpress: first choice in 2 of those 73
- Freshservice with Freddy AI Agent: first choice in 2 of those 73

**Enterprise**: 40 of 84 answers did not name ServiceNow Now Assist (ServiceNow Now Assist is #1 of 6 at 48%).

- Moveworks: first choice in 3 of those 40
- Console: first choice in 1 of those 40
- Decagon: first choice in 1 of those 40
- Kore.ai: first choice in 1 of those 40
- Microsoft Copilot Studio: first choice in 1 of those 40
- ServiceNow EmployeeWorks: first choice in 1 of those 40
- ServiceNow ITSM with Agentic AI: first choice in 1 of those 40
- ServiceNow Otto: first choice in 1 of those 40

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.