# ServiceNow Knowledge Management: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/servicenow-knowledge-management/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT documentation | 0% | 69 | 0% | 1 |

## In its own words

What ServiceNow Knowledge Management's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Price stated: Contact for pricing (https://servicenow.com/)
- Hosting: Global
- Customers named: FedEx

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.