# ServiceNow ITOM alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 235 of the 252 answers in the 1 category where ServiceNow ITOM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/servicenow-itom/alternatives/

## Named instead, most often (every category and segment added)

- Dynatrace: 35
- Atera: 26
- Datadog: 26
- New Relic: 19
- BigPanda: 14
- PagerDuty AIOps: 8

## AIOps platforms

**Small business**: 82 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #16 of 16 at 0%).

- Atera: first choice in 23 of those 82
- Datadog: first choice in 11 of those 82
- New Relic: first choice in 10 of those 82
- Site24x7: first choice in 8 of those 82
- Grafana Cloud: first choice in 5 of those 82
- PagerDuty AIOps: first choice in 5 of those 82
- PagerDuty: first choice in 4 of those 82
- Better Stack: first choice in 3 of those 82

**Mid-market**: 81 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #10 of 10 at 0%).

- Dynatrace: first choice in 13 of those 81
- Datadog: first choice in 10 of those 81
- New Relic: first choice in 9 of those 81
- BigPanda: first choice in 6 of those 81
- Atera: first choice in 3 of those 81
- PagerDuty AIOps: first choice in 3 of those 81
- Amazon Aurora: first choice in 2 of those 81
- Grafana Cloud: first choice in 2 of those 81

**Enterprise**: 72 of 84 answers did not name ServiceNow ITOM (ServiceNow ITOM is #5 of 11 at 2%).

- Dynatrace: first choice in 22 of those 72
- BigPanda: first choice in 8 of those 72
- Datadog: first choice in 5 of those 72
- Coralogix: first choice in 4 of those 72
- OpenObserve: first choice in 4 of those 72
- ServiceNow IT Operations Management: first choice in 3 of those 72
- Datadog Event Management: first choice in 1 of those 72
- IBM AIOps / Cloud Pak for AIOps / Instana: first choice in 1 of those 72

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.