# Sendbird: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 7 judge labels across 1 categories by 6 of 14 models. Page: https://it-ai-index.com/vendors/sendbird/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Communications APIs | 2% | 8 | 0% | 7 |

## What the models said for it

- "Sendbird or Vonage if chat/messaging is central to your product" (MiniMax M2.5, CPaaS)
- "Sendbird is a communication API platform that you can use to add in-app messaging, voice and video call capabilities" (Claude Haiku 4.5, CPaaS)
- "if your primary need is in-app messaging/chat, Sendbird may be better specialized" (Kimi K2, CPaaS)
- "if your product is more in-app chat / voice / video / support automation" (Perplexity Sonar, CPaaS)

## In its own words

What Sendbird's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI customer experience platform for enterprise (https://sendbird.com/)
- For: enterprise (https://sendbird.com/)
- Price stated: Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU (https://sendbird.com/pricing/chat)
- Starting price: Free (https://sendbird.com/pricing/chat)
- Free plan or trial: Free trial (https://sendbird.com/)
- Certifications: SOC 2, ISO 27001, GDPR, HIPAA w/ BAA
- Hosting: Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan)
- Customers named: Virgin Mobile, Ahold Delhaize, Glovo, Transcarent (formerly Accolade), Porter, Redfin, Virgin Mobile UAE, Maya

## What it publishes

Every page sendbird.com exposes, read 2026-09-29: 7519 addresses. By kind, pages and the last 90 days:

- blog: 652 pages, 0 in the last 90 days, latest 2026-03-31
- case study: 7 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 67 pages, 0 in the last 90 days, latest 2025-10-27
- conference or event: 27 pages, 0 in the last 90 days, latest 2025-10-01
- report or ebook: 215 pages, 0 in the last 90 days, latest undated
- comparison: 54 pages, 0 in the last 90 days, latest 2026-03-23
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 182 pages, 0 in the last 90 days, latest 2025-06-05
- podcast or video: 7 pages, 0 in the last 90 days, latest 2026-03-09
- news or press: 10 pages, 0 in the last 90 days, latest undated
- Recent: 2026-03-31 blog: Delight ai the next chapter of sendbird https://sendbird.com/blog/delight-ai-the-next-chapter-of-sendbird
- Recent: 2026-03-31 blog: For you conversations https://sendbird.com/blog/for-you-conversations
- Recent: 2026-03-31 blog: Connection starts with omnipresence https://sendbird.com/blog/connection-starts-with-omnipresence
- Recent: 2026-03-31 blog: Introducing agent memory platform https://sendbird.com/blog/introducing-agent-memory-platform
- Recent: 2026-03-23 comparison: Ai agent vs chatbot https://sendbird.com/blog/ai-agent-vs-chatbot
- Recent: 2026-03-16 blog: Introducing Trust OS: The Foundation for Responsible AI Agents https://sendbird.com/blog/introducing-trust-os-for-ai-agents

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.