# PagerDuty alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 368 of the 504 answers in the 2 categories where PagerDuty holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/pagerduty/alternatives/

## Named instead, most often (every category and segment added)

- incident.io: 43
- Dynatrace: 36
- Datadog: 22
- Atera: 19
- BigPanda: 17
- New Relic: 16

## Incident management and on-call

**Small business**: 60 of 84 answers did not name PagerDuty (PagerDuty is #3 of 13 at 11%).

- incident.io: first choice in 22 of those 60
- Better Stack: first choice in 8 of those 60
- Rootly: first choice in 5 of those 60
- Opsgenie: first choice in 4 of those 60
- Squadcast: first choice in 3 of those 60
- Hyperping: first choice in 2 of those 60
- Spike.sh: first choice in 2 of those 60
- Zenduty: first choice in 2 of those 60

**Mid-market**: 46 of 84 answers did not name PagerDuty (PagerDuty is #2 of 11 at 15%).

- incident.io: first choice in 14 of those 46
- Grafana IRM: first choice in 3 of those 46
- Rootly: first choice in 3 of those 46
- Squadcast: first choice in 3 of those 46
- Better Stack: first choice in 2 of those 46
- FireHydrant: first choice in 1 of those 46
- Freshservice: first choice in 1 of those 46
- Hyperping: first choice in 1 of those 46

**Enterprise**: 37 of 84 answers did not name PagerDuty (PagerDuty is #1 of 9 at 57%).

- incident.io: first choice in 7 of those 37
- Jira Service Management: first choice in 3 of those 37
- ServiceNow ITSM: first choice in 2 of those 37
- Better Stack: first choice in 1 of those 37
- Incident IO: first choice in 1 of those 37
- Opsgenie: first choice in 1 of those 37
- PagerDuty Operations Cloud: first choice in 1 of those 37
- Rootly: first choice in 1 of those 37

## AIOps platforms

**Small business**: 70 of 84 answers did not name PagerDuty (PagerDuty is #8 of 16 at 3%).

- Atera: first choice in 16 of those 70
- Datadog: first choice in 8 of those 70
- New Relic: first choice in 8 of those 70
- PagerDuty AIOps: first choice in 5 of those 70
- Site24x7: first choice in 5 of those 70
- Grafana Cloud: first choice in 4 of those 70
- Better Stack: first choice in 3 of those 70
- OpenObserve: first choice in 3 of those 70

**Mid-market**: 76 of 84 answers did not name PagerDuty (PagerDuty is #7 of 10 at 2%).

- Dynatrace: first choice in 12 of those 76
- Datadog: first choice in 9 of those 76
- New Relic: first choice in 8 of those 76
- BigPanda: first choice in 5 of those 76
- Atera: first choice in 3 of those 76
- PagerDuty AIOps: first choice in 3 of those 76
- Amazon Aurora: first choice in 2 of those 76
- Grafana Cloud: first choice in 2 of those 76

**Enterprise**: 79 of 84 answers did not name PagerDuty (PagerDuty is #10 of 11 at 0%).

- Dynatrace: first choice in 24 of those 79
- BigPanda: first choice in 12 of those 79
- Datadog: first choice in 5 of those 79
- Coralogix: first choice in 4 of those 79
- OpenObserve: first choice in 4 of those 79
- ServiceNow IT Operations Management: first choice in 3 of those 79
- Datadog Event Management: first choice in 1 of those 79
- IBM AIOps / Cloud Pak for AIOps / Instana: first choice in 1 of those 79

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.