# Onfido: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 30 judge labels across 2 categories by 12 of 14 models. Page: https://it-ai-index.com/vendors/onfido/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Identity verification | 0% | 16 | 31% | 29 |
| Customer identity and access management | 0% | 40 | 0% | 1 |

## What the models said for it

- "Onfido is famous for its user interface... "liveness detection" ... is considered among the best in the industry." (Qwen 3.7 Flash, Identity verification)
- "Developer-friendly platform acquired by Entrust in 2024; strong brand recognition in AI-powered verification." (MiniMax M2.5, Identity verification)
- "Onfido is also a strong contender for automated document and selfie verification" (GPT-5.4 mini, Identity verification)
- "For regulated industries needing maximum trust: Start with Onfido." (Qwen 3.7 Flash, Identity verification)

## And against it

- "Avoid for mid-sized: Onfido/Jumio (enterprise pricing, custom quotes often $1–2+/check with high mins)" (Grok 4.1 Fast, Identity verification)
- "Mid-2025 critical vulnerability exposed admin tokens, allowing plaintext biometric and ID downloads" (Grok 4.1 Fast, Identity verification)
- "Multiple customer complaints about rejected valid documents and technical glitches" (MiniMax M2.5, Identity verification)
- "User complaints about repeated document rejections, technical glitches" (Kimi K2, Identity verification)

## In its own words

What Onfido's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Onboard customers in seconds with AI-powered biometrics and document intelligence that catches the fraud others miss and confirm that customers are who they say they are across every interaction. (https://onfido.com/)
- For: customers (https://onfido.com/)
- Certifications: KYC, AML, eIDAS 2.0, QES
- Customers named: Revolut, 2nd Address, Principal Financial Group, UK Home Office, GetAround, Google, Microsoft Entra, Okta

## What it publishes

Every page onfido.com exposes, read 2026-10-05: 10 addresses. By kind, pages and the last 90 days:

- report or ebook: 2 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.