# New Relic: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 208 judge labels across 5 categories by 12 of 12 models. Page: https://it-ai-index.com/vendors/new-relic/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Application performance monitoring | 54% | 1 | 15% | 67 |
| Observability platforms | 27% | 2 | 25% | 64 |
| Infrastructure monitoring | 22% | 2 | 15% | 48 |
| Error and crash monitoring | 0% | 43 | 52% | 27 |
| Cloud cost management | 0% | 67 | 50% | 2 |

## What the models said for it

- "Price/performance leaders at your size are commonly New Relic (transparent per-GB ingest, generous free tier, easy to defend to finance)" (DeepSeek V4 Flash, APM)
- "If your B2B product is a modern SaaS application deployed on public cloud infrastructure ... New Relic is highly recommended." (Gemini 3.5 Flash, Infra monitoring)
- "New Relic: Known for its balanced features and predictable pricing, making it a good choice for mid-market companies." (Llama 4 Maverick, Observability)
- "New Relic | Balanced features & predictable pricing | Generous free tier (100GB/month), strong NRQL analytics" (Kimi K2, APM)

## And against it

- "New Relic transitioned from simple ingest pricing to a "Compute Capacity Unit" (CCU) model. This has been widely criticized by developers for being opaque.... The Trap: It penalizes investigation." (Qwen 3.7 Flash, Observability)
- "One user on Reddit recommends staying away from New Relic due to its closed-sourced agents and the fact that it can be expensive." (Llama 4 Maverick, Observability)
- "Pricing model confusion ... Stability concerns - users report "laughable" stability in some regions" (Kimi K2, APM)
- "Ingestion-based pricing that can spike unexpectedly ... Proprietary SDKs that create lock-in" (Kimi K2, Observability)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.