# New Relic Errors Inbox: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 32 judge labels across 1 categories by 13 of 14 models. Page: https://it-ai-index.com/vendors/new-relic-errors-inbox/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Error and crash monitoring | 0% | 32 | 41% | 32 |

## What the models said for it

- "For full-stack visibility: New Relic has a generous free tier with APM, logs, and infrastructure monitoring" (MiniMax M2.5, Error monitoring)
- "useful when you want error monitoring alongside performance and infrastructure visibility" (Perplexity Sonar, Error monitoring)
- "the recommendation shifts to Datadog Error Tracking or New Relic Errors Inbox" (Muse Glimmer 30B, Error monitoring)
- "Choose Datadog or New Relic if your team already uses one of them" (GPT-6 Luna, Error monitoring)

## And against it

- "Avoid: Datadog or New Relic for *just* error monitoring—they're overkill and overpriced" (Kimi K2, Error monitoring)
- "Avoid Datadog/New Relic if you *only* need error tracking." (Gemini 3.5 Flash, Error monitoring)
- "Avoid full observability suites (Datadog/New Relic)" (Grok 4.20, Error monitoring)
- "New Relic recently shifted to an ingress-based pricing model... Many legacy users were shocked by price increases" (Qwen 3.7 Flash, Error monitoring)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Error and crash monitoring: 0% to 0%, ±0. Inside the floor by 11 points · rank 40 → 32 of 42.

## In its own words

What New Relic Errors Inbox's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Prioritize and resolve errors from one unified inbox (https://newrelic.com/errors-inbox-survey-sweepstakes)
- For: New Relic full platform users and Jira Cloud users (https://newrelic.com/instant-observability/jira-errors-inbox)
- Price stated: available for free (https://newrelic.com/instant-observability/jira-errors-inbox)
- Free plan or trial: available for free to all New Relic full platform users and Jira Cloud users (https://newrelic.com/instant-observability/jira-errors-inbox)
- Certifications: FedRAMP & HIPAA Compliance
- Customers named: Domino's, EveryMatrix, Verizon, William Hill

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.