# Moveworks: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 30 judge labels across 3 categories by 12 of 14 models. Page: https://it-ai-index.com/vendors/moveworks/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 32 | 19% | 21 |
| Enterprise AI assistants | 0% | 23 | 12% | 8 |
| IT service management | 0% | 48 | 0% | 1 |

## What the models said for it

- "Moveworks and Aisera lead in full autonomous execution" (DeepSeek V4 Flash, AI IT agents)
- "If your priority is *internal workflow automation and employee support inside Slack/Teams*, Moveworks is often the stronger fit." (Perplexity Sonar, Enterprise AI)
- "AI platform specializing in IT support automation that uses natural language understanding to resolve employee requests instantly" (Claude Haiku 4.5, AI IT agents)
- "Moveworks is worth a closer look if you already have a mature ITSM stack and want a separate, cross-platform agent" (GPT-6 Luna, AI IT agents)

## And against it

- "Skip for Mid-Market: Moveworks & Aisera" (DeepSeek V4 Flash, AI IT agents)
- "Look at Moveworks. They are historically enterprise-focused but are the benchmark for autonomous, identity-integrated IT resolution." (Gemini 3.5 Flash, AI IT agents)
- "you want to avoid heavyweight, enterprise-only platforms (like ServiceNow or Moveworks)" (Gemini 3.5 Flash, AI IT agents)
- "Avoid over-investing in "enterprise-only" platforms like Glean or Moveworks" (Kimi K2, Enterprise AI)

## In its own words

What Moveworks's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI Assistant platform that gets work done. (https://moveworks.com/)
- For: your entire workforce (https://moveworks.com/)
- Price stated: Get a Custom Quote For Your Enterprise (https://www.moveworks.com/us/en/pricing)
- Certifications: FedRAMP® authorization, ISO 27001, SOC 2, HIPAA, GDPR, ISO/IEC 42001, ISO/IEC 27001:2013, ISO/IEC 27017:2015
- Hosting: globally, US Commercial, EU Commercial, US GovCloud, Canada, Australia, UK, Japan
- Customers named: CVS Health, Toyota North America, BambooHR, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore, Micron

## What it publishes

Every page moveworks.com exposes, read 2026-09-29: 5134 addresses. By kind, pages and the last 90 days:

- blog: 592 pages, 15 in the last 90 days, latest 2026-09-25
- case study: 49 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 63 pages, 0 in the last 90 days, latest undated
- conference or event: 18 pages, 1 in the last 90 days, latest 2026-08-19
- report or ebook: 125 pages, 0 in the last 90 days, latest undated
- comparison: 40 pages, 2 in the last 90 days, latest 2026-09-25
- template or tool: 7 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 67 pages, 2 in the last 90 days, latest 2026-08-14
- podcast or video: 104 pages, 0 in the last 90 days, latest undated
- news or press: 329 pages, 0 in the last 90 days, latest 2023-07-21
- Recent: 2026-09-25 blog: How ai is changing it operations analytics https://www.moveworks.com/us/en/resources/blog/how-ai-is-changing-it-operations-analytics
- Recent: 2026-09-25 blog: Ai productivity tools for business https://www.moveworks.com/us/en/resources/blog/ai-productivity-tools-for-business
- Recent: 2026-09-25 comparison: Differences between ai vs automation https://www.moveworks.com/us/en/resources/blog/differences-between-ai-vs-automation
- Recent: 2026-09-25 blog: Enterprise virtual assistant evaluation guide it hr leaders https://www.moveworks.com/us/en/resources/blog/enterprise-virtual-assistant-evaluation-guide-it-hr-leaders
- Recent: 2026-09-25 blog: Ai for government hr service delivery agentic ai0 https://www.moveworks.com/us/en/resources/blog/ai-for-government-hr-service-delivery-agentic-ai0
- Recent: 2026-09-25 blog: Agentic ai government service delivery cases0 https://www.moveworks.com/us/en/resources/blog/agentic-ai-government-service-delivery-cases0

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.