# Moveworks alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 209 of the 252 answers in the 1 category where Moveworks holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/moveworks/alternatives/

## Named instead, most often (every category and segment added)

- Freshdesk: 14
- ServiceNow Now Assist: 13
- Intercom Fin: 10
- Siit: 8
- Workativ: 7
- Zendesk AI Agents: 6

## AI IT support agents

**Small business**: 84 of 84 answers did not name Moveworks.

- Freshdesk: first choice in 11 of those 84
- Workativ: first choice in 7 of those 84
- Intercom Fin: first choice in 6 of those 84
- Siit: first choice in 6 of those 84
- Helply: first choice in 4 of those 84
- eesel AI: first choice in 4 of those 84
- Atera: first choice in 3 of those 84
- Risotto: first choice in 3 of those 84

**Mid-market**: 72 of 84 answers did not name Moveworks (Moveworks is #6 of 8 at 0%).

- Freshservice: first choice in 5 of those 72
- Freshservice with Freddy AI: first choice in 4 of those 72
- Zendesk AI Agents: first choice in 4 of those 72
- Freshdesk: first choice in 3 of those 72
- Intercom Fin: first choice in 3 of those 72
- Zoho Desk: first choice in 3 of those 72
- Botpress: first choice in 2 of those 72
- Siit: first choice in 2 of those 72

**Enterprise**: 53 of 84 answers did not name Moveworks (Moveworks is #2 of 6 at 18%).

- ServiceNow Now Assist: first choice in 13 of those 53
- Zendesk AI Agents: first choice in 2 of those 53
- Aisera: first choice in 1 of those 53
- Aisera System of AI Agents / Aisera AI Service Desk: first choice in 1 of those 53
- Decagon: first choice in 1 of those 53
- Intercom Fin: first choice in 1 of those 53
- Kore.ai: first choice in 1 of those 53
- Microsoft 365 Copilot with Employee Self-Service Agent: first choice in 1 of those 53

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.