# Microsoft Dynamics 365 AI: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://it-ai-index.com/vendors/microsoft-dynamics-365-ai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 50 | 0% | 2 |

## What the models said for it

- "Microsoft ecosystem | Dynamics 365" (Kimi K2, AI IT agents)

## In its own words

What Microsoft Dynamics 365 AI's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Agentische CRM-, CCaaS- und ERP-Lösungen (https://www.microsoft.com/de-de/dynamics-365)
- For: Teams (https://www.microsoft.com/de-de/dynamics-365)
- Free plan or trial: Kostenlos testen (https://www.microsoft.com/de-de/dynamics-365)
- Customers named: EY, Taylor Farms, Riverty, Lenovo, Nespresso, SNÖ Hotels, VIVID, G&J Pepsi-Cola Bottlers

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.