# Microsoft Copilot for Service: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/microsoft-copilot-for-service/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 102 | 0% | 1 |

## In its own words

What Microsoft Copilot for Service's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Führen Sie die Service-Transformation mit Copilot und KI-Agenten, die über alle Kontaktpunkte hinweg arbeiten. (https://www.microsoft.com/de-de/dynamics-365/solutions/service)
- For: Serviceteams (https://www.microsoft.com/de-de/dynamics-365/solutions/service)
- Price stated: 50,00 $ Benutzer/Monat, jährliche Abrechnung; 105,00 $ Benutzer/Monat, jährliche Abrechnung; 195,00 $ Benutzer/Monat, jährliche Abrechnung (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Starting price: 50,00 $ (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Free plan or trial: Kostenlos testen (https://www.microsoft.com/de-de/dynamics-365/products/customer-service)
- Integrations claimed: 1000 (https://www.microsoft.com/fr-fr/dynamics-365/products/customer-service)
- Certifications: Microsoft fue líder en Forrester Wave™: Soluciones de servicio al cliente, primer trimestre de 2026, Microsoft es reconocido como líder en el Gartner® Magic Quadrant™ 2025 para el centro de interacción del cliente de CRM
- Customers named: Lenovo, VIVID, G&J Pepsi-Cola Bottlers, Virgin Money, E.ON, Milpark Education, Lexmark, Hype

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.