# Mattermost Incident Response: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://it-ai-index.com/vendors/mattermost-incident-response/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Incident management and on-call | 0% | 22 | 0% | 2 |

## What the models said for it

- "Mid-size engineering teams → Statuspage, Mattermost Incident Response, or FireHydrant." (Qwen 3.7 Flash, Incidents)
- "Use Mattermost Incident Response if you use Mattermost" (GLM 4.7 FlashX, Incidents)

## Movement since September 2026

Floor: 11 points of share, measured on the calibration repeat. A larger change is movement; a smaller one is noise.

- Incident management and on-call: 0% to 0%, ±0. New · not ranked in September 2026 · rank 22 of 65.

## In its own words

What Mattermost Incident Response's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Incident Response Playbook (https://mattermost.com/)
- For: mission-critical teams worldwide (https://mattermost.com/)
- Price stated: Mattermost Professional and Mattermost Enterprises licenses are sold as prepaid annual subscriptions based on the number of annual seat licenses purchased, or "seats". (https://mattermost.com/pricing)
- Free plan or trial: Experience a 1-hour trial environment. (https://mattermost.com/)
- Certifications: FIPS 140-3 validated, STIG-hardened images, FIPS 140-3 Compliant, STIG-Hardened Image for DoD Information Assurance Standards
- Hosting: Azure, Oracle, Google, AWS
- Customers named: U.S. Air Force, Air Mobility Command, Top 3 global bank, Türk Telekom, Global technology company, Wikimedia Deutschland, Enelyst, Access Now, DAIR

## What it publishes

Every page mattermost.com exposes, read 2026-09-29: 8641 addresses. By kind, pages and the last 90 days:

- blog: 1019 pages, 20 in the last 90 days, latest 2026-09-26
- case study: 47 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 11 pages, 0 in the last 90 days, latest 2019-07-15
- conference or event: 6136 pages, 2 in the last 90 days, latest 2026-09-27
- report or ebook: 2 pages, 0 in the last 90 days, latest 2022-01-04
- comparison: 20 pages, 1 in the last 90 days, latest 2026-08-24
- template or tool: 7 pages, 0 in the last 90 days, latest 2026-05-20
- glossary or explainer: 17 pages, 1 in the last 90 days, latest 2026-08-10
- podcast or video: 2 pages, 0 in the last 90 days, latest 2020-10-30
- news or press: 56 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-27 conference or event: 26154 https://forum.mattermost.com/t/license-key-from-https-mattermost-com-required-to-unlock-enterprise-features-on-backup-export/26154
- Recent: 2026-09-26 blog: Operational resilience building trust from devices to decisions https://mattermost.com/blog/operational-resilience-building-trust-from-devices-to-decisions
- Recent: 2026-09-17 blog: Zero trust in practice identity part 3 the roadmap to optimal https://mattermost.com/blog/zero-trust-in-practice-identity-part-3-the-roadmap-to-optimal
- Recent: 2026-09-16 blog: Mattermost v11 11 is now available https://mattermost.com/blog/mattermost-v11-11-is-now-available
- Recent: 2026-09-15 blog: Operational resilience why it must be a daily practice https://mattermost.com/blog/operational-resilience-why-it-must-be-a-daily-practice
- Recent: 2026-09-10 blog: Zero trust in practice identity part 2 advanced identity from static roles to dynamic access https://mattermost.com/blog/zero-trust-in-practice-identity-part-2-advanced-identity-from-static-roles-to-dynamic-access

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.