# ManageEngine ServiceDesk Plus alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 172 of the 252 answers in the 1 category where ManageEngine ServiceDesk Plus holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/manageengine-servicedesk-plus/alternatives/

## Named instead, most often (every category and segment added)

- ServiceNow ITSM: 44
- Freshservice: 39
- Jira Service Management: 13
- Freshdesk: 6
- HaloITSM: 4
- InvGate Service Management: 2

## IT service management

**Small business**: 47 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #4 of 12 at 9%).

- Freshservice: first choice in 18 of those 47
- Freshdesk: first choice in 6 of those 47
- Jira Service Management: first choice in 5 of those 47
- Zoho Desk: first choice in 2 of those 47
- Alloy Navigator: first choice in 1 of those 47
- GLPI: first choice in 1 of those 47
- HelpDesk 365: first choice in 1 of those 47
- InvGate Service Management: first choice in 1 of those 47

**Mid-market**: 49 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #3 of 11 at 11%).

- Freshservice: first choice in 17 of those 49
- ServiceNow ITSM: first choice in 5 of those 49
- Jira Service Management: first choice in 4 of those 49
- InvGate Service Management: first choice in 1 of those 49
- ManageEngine ServiceDesk Plus Free: first choice in 1 of those 49

**Enterprise**: 76 of 84 answers did not name ManageEngine ServiceDesk Plus (ManageEngine ServiceDesk Plus is #8 of 9 at 0%).

- ServiceNow ITSM: first choice in 39 of those 76
- Freshservice: first choice in 4 of those 76
- HaloITSM: first choice in 4 of those 76
- Jira Service Management: first choice in 4 of those 76
- Jira Service Management Data Center: first choice in 1 of those 76
- TeamSupport: first choice in 1 of those 76

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.