# KnowBe4: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 62 judge labels across 2 categories by 12 of 12 models. Page: https://it-ai-index.com/vendors/knowbe4/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Security awareness training | 42% | 1 | 20% | 59 |
| Email security | 0% | 16 | 0% | 3 |

## What the models said for it

- "Start with KnowBe4 if you want proven scale, vast resources, and B2B compliance ease—it's the safe, high-adoption choice for most mid-market firms." (Grok 4.1 Fast, Awareness training)
- "KnowBe4 is the top recommendation due to its balance of ease of use, comprehensive features, and strong track record in the mid-market segment" (Mistral Small, Awareness training)
- "the best phishing simulation and training tool for a mid-sized B2B company would be KnowBe4, as it is recommended for SMB and mid-market breadth" (Llama 4 Maverick, Awareness training)
- "KnowBe4 – Best Overall for Mid-Market ... Start with KnowBe4 if you want proven, comprehensive coverage with transparent pricing" (Kimi K2, Awareness training)

## And against it

- "Trustpilot Rating: 1.9/5 stars, with 85% of reviews being 1-star... training content is outdated, repetitive, and of poor quality" (Mistral Small, Awareness training)
- "Here are the primary platforms you should be cautious about... KnowBe4 has extremely low ratings on user-driven consumer sites" (Qwen 3.7 Flash, Awareness training)
- "The admin panel is notoriously complex and clunky... gates its advanced AI features... behind its more expensive Diamond tier, which can quickly inflate the cost." (Gemini 3.5 Flash, Awareness training)
- "KnowBe4 — widely used and often effective, but review feedback shows some users strongly dislike the realism/obviousness of simulations and report false positives" (GPT-5.4 mini, Awareness training)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.