# Jira Service Management alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 311 of the 504 answers in the 2 categories where Jira Service Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/jira-service-management/alternatives/

## Named instead, most often (every category and segment added)

- incident.io: 52
- PagerDuty: 46
- Freshservice: 16
- Better Stack: 14
- ServiceNow ITSM: 14
- Opsgenie: 10

## IT service management

**Small business**: 36 of 84 answers did not name Jira Service Management (Jira Service Management is #3 of 12 at 9%).

- Freshservice: first choice in 9 of those 36
- ManageEngine ServiceDesk Plus: first choice in 6 of those 36
- Zoho Desk: first choice in 3 of those 36
- Freshdesk: first choice in 2 of those 36
- Spiceworks Cloud Help Desk: first choice in 2 of those 36
- Alloy Navigator: first choice in 1 of those 36
- SolarWinds Service Desk: first choice in 1 of those 36
- TeamSupport: first choice in 1 of those 36

**Mid-market**: 32 of 84 answers did not name Jira Service Management (Jira Service Management is #2 of 11 at 12%).

- Freshservice: first choice in 3 of those 32
- ManageEngine ServiceDesk Plus: first choice in 3 of those 32
- GLPI: first choice in 1 of those 32
- Hiver: first choice in 1 of those 32
- SolarWinds Service Desk: first choice in 1 of those 32
- Spiceworks Cloud Help Desk: first choice in 1 of those 32
- iTop: first choice in 1 of those 32

**Enterprise**: 39 of 84 answers did not name Jira Service Management (Jira Service Management is #2 of 9 at 13%).

- ServiceNow ITSM: first choice in 11 of those 39
- HaloITSM: first choice in 3 of those 39
- Jira Service Management Data Center: first choice in 1 of those 39
- TeamSupport: first choice in 1 of those 39

## Incident management and on-call

**Small business**: 72 of 84 answers did not name Jira Service Management (Jira Service Management is #11 of 13 at 0%).

- incident.io: first choice in 24 of those 72
- Better Stack: first choice in 12 of those 72
- Opsgenie: first choice in 5 of those 72
- Rootly: first choice in 5 of those 72
- PagerDuty: first choice in 4 of those 72
- Squadcast: first choice in 4 of those 72
- Hyperping: first choice in 2 of those 72
- Spike.sh: first choice in 2 of those 72

**Mid-market**: 69 of 84 answers did not name Jira Service Management (Jira Service Management is #10 of 11 at 0%).

- incident.io: first choice in 20 of those 69
- PagerDuty: first choice in 14 of those 69
- Squadcast: first choice in 5 of those 69
- Freshservice: first choice in 4 of those 69
- Opsgenie: first choice in 4 of those 69
- Grafana IRM: first choice in 3 of those 69
- Rootly: first choice in 3 of those 69
- Better Stack: first choice in 1 of those 69

**Enterprise**: 63 of 84 answers did not name Jira Service Management (Jira Service Management is #4 of 9 at 8%).

- PagerDuty: first choice in 28 of those 63
- incident.io: first choice in 8 of those 63
- ServiceNow ITSM: first choice in 3 of those 63
- Better Stack: first choice in 1 of those 63
- Incident IO: first choice in 1 of those 63
- Opsgenie: first choice in 1 of those 63
- Rootly: first choice in 1 of those 63
- ServiceNow ITOM: first choice in 1 of those 63

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.