# Ivanti Neurons for ITSM alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 223 of the 252 answers in the 1 category where Ivanti Neurons for ITSM holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/ivanti-neurons-for-itsm/alternatives/

## Named instead, most often (every category and segment added)

- Freshservice: 78
- ServiceNow ITSM: 31
- Jira Service Management: 22
- ManageEngine ServiceDesk Plus: 14
- Spiceworks Cloud Help Desk: 7
- Freshdesk: 6

## IT service management

**Small business**: 82 of 84 answers did not name Ivanti Neurons for ITSM.

- Freshservice: first choice in 41 of those 82
- Jira Service Management: first choice in 9 of those 82
- ManageEngine ServiceDesk Plus: first choice in 8 of those 82
- Freshdesk: first choice in 6 of those 82
- Spiceworks Cloud Help Desk: first choice in 3 of those 82
- Zoho Desk: first choice in 3 of those 82
- Alloy Navigator: first choice in 2 of those 82
- GLPI: first choice in 1 of those 82

**Mid-market**: 78 of 84 answers did not name Ivanti Neurons for ITSM (Ivanti Neurons for ITSM is #9 of 11 at 0%).

- Freshservice: first choice in 33 of those 78
- Jira Service Management: first choice in 7 of those 78
- ManageEngine ServiceDesk Plus: first choice in 6 of those 78
- ServiceNow ITSM: first choice in 5 of those 78
- Spiceworks Cloud Help Desk: first choice in 4 of those 78
- GLPI: first choice in 1 of those 78
- Hiver: first choice in 1 of those 78
- InvGate Service Management: first choice in 1 of those 78

**Enterprise**: 63 of 84 answers did not name Ivanti Neurons for ITSM (Ivanti Neurons for ITSM is #6 of 9 at 0%).

- ServiceNow ITSM: first choice in 26 of those 63
- Jira Service Management: first choice in 6 of those 63
- Freshservice: first choice in 4 of those 63
- HaloITSM: first choice in 4 of those 63
- Jira Service Management Data Center: first choice in 1 of those 63
- TeamSupport: first choice in 1 of those 63

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.