# IT Glue: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 38 judge labels across 1 categories by 13 of 14 models. Page: https://it-ai-index.com/vendors/it-glue/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT documentation | 4% | 7 | 21% | 38 |

## What the models said for it

- "If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often." (GPT-5.4 mini, IT documentation)
- "Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration" (Kimi K2, IT documentation)
- "I'd recommend IT Glue as the top IT knowledge and asset documentation tool." (Grok 4.20, IT documentation)
- "Comprehensive IT documentation for MSPs with powerful search and integrations" (GLM 4.7 FlashX, IT documentation)

## And against it

- "Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in" (Kimi K2, IT documentation)
- "Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight." (Grok 4.20, IT documentation)
- "IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation." (Gemini 3.5 Flash, IT documentation)
- "Why to be cautious: Contractual Lock-In... Development Stagnation... Difficult Off-boarding" (Gemini 3.5 Flash, IT documentation)

## In its own words

What IT Glue's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Truly Powerful IT Documentation Software (https://itglue.com/)
- For: MSPs and IT departments (https://itglue.com/)
- Price stated: Basic $29/user; SELECT $38/user; ENTERPRISE as low as $44/user (https://itglue.com/)
- Starting price: 29 (https://itglue.com/)
- Free plan or trial: TRY FOR FREE (https://www.itglue.com/features/)
- Integrations claimed: 16 (https://itglue.com/); 60 (https://www.itglue.com/features/) (pages disagree)
- Certifications: SOC 2-compliant
- Customers named: Educational Service Unit #7, Village of Streamwood, Pathline Labs, CFS Brands, Revo Health, Vantage Point Title, Inc., Creative Computer Solutions, Inc., Nexa1

## What it publishes

Every page itglue.com exposes, read 2026-09-29: 1751 addresses. By kind, pages and the last 90 days:

- blog: 887 pages, 1 in the last 90 days, latest 2026-09-03
- case study: 3 pages, 0 in the last 90 days, latest 2025-02-13
- webinar or virtual event: 223 pages, 0 in the last 90 days, latest 2026-05-05
- conference or event: 190 pages, 0 in the last 90 days, latest 2026-03-17
- report or ebook: 31 pages, 0 in the last 90 days, latest 2023-07-24
- comparison: 7 pages, 0 in the last 90 days, latest undated
- template or tool: 40 pages, 0 in the last 90 days, latest 2025-08-25
- glossary or explainer: 10 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 25 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-03 blog: Itglue and myglue browser extension updates https://www.itglue.com/blog/itglue-and-myglue-browser-extension-updates
- Recent: 2026-05-05 webinar or virtual event: It glue q226 product innovation webinar https://www.itglue.com/events/it-glue-q226-product-innovation-webinar
- Recent: 2026-04-27 blog: It glue ai product tour https://www.itglue.com/resources/it-glue-ai-product-tour
- Recent: 2026-03-31 blog: It glue ux updates https://www.itglue.com/blog/it-glue-ux-updates/
- Recent: 2026-03-26 blog: Qbr report templates https://www.itglue.com/blog/qbr-report-templates/
- Recent: 2026-03-17 conference or event: It glue tech jam https://www.itglue.com/events/it-glue-tech-jam

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.