# Intercom: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 3 judge labels across 2 categories by 3 of 14 models. Page: https://it-ai-index.com/vendors/intercom/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Enterprise AI assistants | 0% | 35 | 0% | 2 |
| IT service management | 0% | 43 | 0% | 1 |

## What the models said for it

- "Intercom is worth considering if you want a chatbot that can serve both employees and customers seamlessly." (Mistral Small, Enterprise AI)
- "Mid-market teams look at Intercom, Respond.io or HubSpot for combined pre-sale and post-sale automation." (Muse Glimmer 30B, Enterprise AI)

## In its own words

What Intercom's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: A complete system for human and AI customer service (https://intercom.com/)
- For: customer service (https://intercom.com/)
- Price stated: $19 Per Seat/Mo+$0.99 Per Outcome (https://intercom.com/)
- Starting price: 19 (https://intercom.com/)
- Free plan or trial: 14 day free trial. No credit card required. (https://intercom.com/)
- Certifications: HIPAA, ISO/IEC 42001, AIUC-1, ISO 42001, SOC2, ISO 27701
- Hosting: US, EU, Australia
- Customers named: Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Glean, Neo Financial, solidcore

## What it publishes

Every page intercom.com exposes, read 2026-09-29: 13706 addresses. By kind, pages and the last 90 days:

- blog: 1160 pages, 5 in the last 90 days, latest 2026-09-09
- case study: 47 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 16 pages, 6 in the last 90 days, latest 2026-09-11
- report or ebook: 93 pages, 0 in the last 90 days, latest 2026-06-19
- comparison: 33 pages, 10 in the last 90 days, latest 2026-09-24
- template or tool: 29 pages, 8 in the last 90 days, latest 2026-09-22
- glossary or explainer: 80 pages, 14 in the last 90 days, latest 2026-09-26
- podcast or video: 515 pages, 0 in the last 90 days, latest 2023-06-29
- news or press: 132 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-26 glossary or explainer: 10131606 legacy berichte erklart https://www.intercom.com/help/de/articles/10131606-legacy-berichte-erklart
- Recent: 2026-09-26 glossary or explainer: 10131606 informes heredados explicados https://www.intercom.com/help/es/articles/10131606-informes-heredados-explicados
- Recent: 2026-09-26 glossary or explainer: 10131606 rapports herites expliques https://www.intercom.com/help/fr/articles/10131606-rapports-herites-expliques
- Recent: 2026-09-26 glossary or explainer: 10131606 relatorios legados explicados https://www.intercom.com/help/pt-BR/articles/10131606-relatorios-legados-explicados
- Recent: 2026-09-24 comparison: Zoho desk alternatives https://www.intercom.com/learning-center/zoho-desk-alternatives
- Recent: 2026-09-23 comparison: Intercom alternatives https://www.intercom.com/learning-center/intercom-alternatives

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.