# incident.io alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 115 of the 252 answers in the 1 category where incident.io holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/incident-io/alternatives/

## Named instead, most often (every category and segment added)

- PagerDuty: 27
- Opsgenie: 6
- Better Stack: 5
- Squadcast: 4
- ServiceNow ITSM: 3
- Freshservice: 2

## Incident management and on-call

**Small business**: 32 of 84 answers did not name incident.io (incident.io is #1 of 13 at 35%).

- Better Stack: first choice in 3 of those 32
- Opsgenie: first choice in 2 of those 32
- PagerDuty: first choice in 2 of those 32
- Squadcast: first choice in 2 of those 32
- Zenduty: first choice in 2 of those 32
- Freshservice: first choice in 1 of those 32
- Rootly: first choice in 1 of those 32

**Mid-market**: 36 of 84 answers did not name incident.io (incident.io is #1 of 11 at 32%).

- PagerDuty: first choice in 6 of those 36
- Better Stack: first choice in 2 of those 36
- Grafana IRM: first choice in 2 of those 36
- Opsgenie: first choice in 2 of those 36
- Squadcast: first choice in 2 of those 36
- FireHydrant: first choice in 1 of those 36
- Freshservice: first choice in 1 of those 36

**Enterprise**: 47 of 84 answers did not name incident.io (incident.io is #2 of 9 at 18%).

- PagerDuty: first choice in 19 of those 47
- ServiceNow ITSM: first choice in 3 of those 47
- Jira Service Management: first choice in 2 of those 47
- Opsgenie: first choice in 2 of those 47
- Incident IO: first choice in 1 of those 47
- ServiceNow ITOM: first choice in 1 of those 47
- Splunk On-Call: first choice in 1 of those 47

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.