# Hornbill: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 3 judge labels across 1 categories by 3 of 12 models. Page: https://it-ai-index.com/vendors/hornbill/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT service management | 0% | 33 | 33% | 3 |

## What the models said for it

- "tools like Halo and Hornbill offer strong foundations with lower implementation overhead" (Claude Haiku 4.5, ITSM)

## And against it

- "Some users report limited flexibility for highly custom workflows" (GLM 4.7 FlashX, ITSM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.