# HelpDesk: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 2 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/helpdesk/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 70 | 0% | 1 |
| IT service management | 0% | 41 | 0% | 1 |

## What the models said for it

- "HelpDesk for AI support agents that can field password resets, access requests, and common helpdesk tickets." (Llama 4 Maverick, AI IT agents)

## In its own words

What HelpDesk's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: AI help desk software & ticketing system for support teams (https://helpdesk.com/)
- For: support teams (https://helpdesk.com/)
- Price stated: HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options. (https://helpdesk.com/)
- Starting price: 0 (https://helpdesk.com/)
- Free plan or trial: Free 14-day trial (https://helpdesk.com/)
- Certifications: SOC 2, GDPR, PCI DSS (SAQ A), SOC 2 Type 2, HIPAA compliance, CCPA, Data Privacy Framework
- Customers named: Shopify, Webflow, HubSpot, Slack, WordPress, WooCommerce, Salesforce, Klaviyo

## What it publishes

Every page helpdesk.com exposes, read 2026-09-29: 638 addresses. By kind, pages and the last 90 days:

- blog: 257 pages, 0 in the last 90 days, latest undated
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 84 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 80 pages, 0 in the last 90 days, latest 2024-10-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2024-10-09 glossary or explainer: What is help desk https://www.helpdesk.com/what-is-help-desk

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.