# HaloITSM: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 16 judge labels across 2 categories by 7 of 12 models. Page: https://it-ai-index.com/vendors/haloitsm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT service management | 0% | 8 | 7% | 15 |
| IT asset management | 0% | 35 | 0% | 1 |

## What the models said for it

- "Rapidly gaining popularity for delivering enterprise-level features ... with highly customizable, all-inclusive mid-market pricing" (Gemini 3.5 Flash, ITSM)
- "if you care most about usability and transparent pricing; PCMag names it an Editors' Choice pick" (Perplexity Sonar, ITSM)
- "tools like Halo and Hornbill offer strong foundations with lower implementation overhead" (Claude Haiku 4.5, ITSM)
- "requires robust ITIL compliance and deep B2B client account tracking... HaloITSM" (Gemini 3.5 Flash, ITSM)

## And against it

- "~$66/agent/month | More expensive, but includes all modules; better for larger SMBs" (GLM 4.7 FlashX, ITSM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.