# Genesys Cloud CX: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 1 judge labels across 1 categories by 1 of 14 models. Page: https://it-ai-index.com/vendors/genesys-cloud-cx/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 66 | 0% | 1 |

## What the models said for it

- "Offers omnichannel AI agent orchestration, making it a strong fit for mid-market companies" (Mistral Small, AI IT agents)

## In its own words

What Genesys Cloud CX's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI-Powered Customer Experience (https://genesys.com/)
- For: enterprise (https://genesys.com/)
- Price stated: Pricing and plans (https://genesys.com/)
- Starting price: 75 (https://www.genesys.com/pricing)
- Certifications: SOC 2 Type II, SOC 3 Type II, SOC 1 Type II, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, BSI C5, DoD Impact Level IL2
- Customers named: Electrolux, Virgin Atlantic, Best Buy Canada, ENGIE Australia & New Zealand, Digicall Assist, JPIMedia, Lowell Norway, StepChange

## What it publishes

Every page genesys.com exposes, read 2026-09-29: 12701 addresses. By kind, pages and the last 90 days:

- blog: 1740 pages, 0 in the last 90 days, latest undated
- case study: 255 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 355 pages, 0 in the last 90 days, latest undated
- conference or event: 306 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest undated
- comparison: 83 pages, 0 in the last 90 days, latest undated
- template or tool: 16 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 29 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 15 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.