# Freshworks Freddy AI: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 3 judge labels across 1 categories by 3 of 14 models. Page: https://it-ai-index.com/vendors/freshworks-freddy-ai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 41 | 0% | 3 |

## What the models said for it

- "best for SMBs and mid-market teams already on Freshworks that want AI across both sales and support without a massive budget" (Claude Haiku 4.5, AI IT agents)
- "Freshworks Freddy AI is the safer predictable-cost option" (Perplexity Sonar, AI IT agents)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.