# Freshservice alternatives: what AI models name instead, October 2026 IT AI Recommendation Index, October 2026 Edition. 721 of the 1,008 answers in the 4 categories where Freshservice holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/freshservice/alternatives/ ## Named instead, most often (every category and segment added) - PagerDuty: 61 - incident.io: 60 - ServiceNow IT Asset Management: 39 - ServiceNow Now Assist: 30 - Snipe-IT: 29 - ServiceNow ITSM: 26 ## IT service management **Small business**: 22 of 84 answers did not name Freshservice (Freshservice is #1 of 12 at 47%). - Freshdesk: first choice in 3 of those 22 - GLPI: first choice in 1 of those 22 - HelpDesk 365: first choice in 1 of those 22 - Jira Service Management: first choice in 1 of those 22 - ManageEngine ServiceDesk Plus: first choice in 1 of those 22 - SolarWinds Service Desk: first choice in 1 of those 22 - Spiceworks Cloud Help Desk: first choice in 1 of those 22 - TeamDynamix: first choice in 1 of those 22 **Mid-market**: 27 of 84 answers did not name Freshservice (Freshservice is #1 of 11 at 58%). - SolarWinds Service Desk: first choice in 1 of those 27 - Spiceworks Cloud Help Desk: first choice in 1 of those 27 **Enterprise**: 50 of 84 answers did not name Freshservice (Freshservice is #3 of 9 at 9%). - ServiceNow ITSM: first choice in 21 of those 50 - HaloITSM: first choice in 3 of those 50 - Jira Service Management Data Center: first choice in 1 of those 50 - TeamSupport: first choice in 1 of those 50 ## IT asset management **Small business**: 48 of 84 answers did not name Freshservice (Freshservice is #2 of 15 at 11%). - Snipe-IT: first choice in 20 of those 48 - Lansweeper: first choice in 4 of those 48 - Asset Panda: first choice in 2 of those 48 - InvGate Asset Management: first choice in 2 of those 48 - ManageEngine AssetExplorer: first choice in 2 of those 48 - Atera: first choice in 1 of those 48 - BlueTally: first choice in 1 of those 48 - Factorial: first choice in 1 of those 48 **Mid-market**: 48 of 84 answers did not name Freshservice (Freshservice is #1 of 11 at 31%). - Snipe-IT: first choice in 9 of those 48 - ServiceNow IT Asset Management: first choice in 4 of those 48 - Lansweeper: first choice in 3 of those 48 - ManageEngine AssetExplorer: first choice in 2 of those 48 - NinjaOne: first choice in 2 of those 48 - InvGate Asset Management: first choice in 1 of those 48 - SolarWinds Service Desk: first choice in 1 of those 48 - Spiceworks Inventory: first choice in 1 of those 48 **Enterprise**: 77 of 84 answers did not name Freshservice (Freshservice is #11 of 12 at 0%). - ServiceNow IT Asset Management: first choice in 35 of those 77 - Flexera One IT Asset Management: first choice in 9 of those 77 - Lansweeper: first choice in 5 of those 77 - InvGate Asset Management: first choice in 3 of those 77 - Atera: first choice in 1 of those 77 - Device42: first choice in 1 of those 77 - GLPI: first choice in 1 of those 77 - ManageEngine AssetExplorer: first choice in 1 of those 77 ## Incident management and on-call **Small business**: 77 of 84 answers did not name Freshservice (Freshservice is #8 of 13 at 2%). - incident.io: first choice in 28 of those 77 - Better Stack: first choice in 13 of those 77 - PagerDuty: first choice in 7 of those 77 - Opsgenie: first choice in 5 of those 77 - Squadcast: first choice in 5 of those 77 - Rootly: first choice in 4 of those 77 - Hyperping: first choice in 2 of those 77 - Zenduty: first choice in 2 of those 77 **Mid-market**: 71 of 84 answers did not name Freshservice (Freshservice is #3 of 11 at 10%). - incident.io: first choice in 21 of those 71 - PagerDuty: first choice in 16 of those 71 - Rootly: first choice in 5 of those 71 - Squadcast: first choice in 5 of those 71 - Grafana IRM: first choice in 4 of those 71 - Opsgenie: first choice in 4 of those 71 - Better Stack: first choice in 3 of those 71 - FireHydrant: first choice in 1 of those 71 **Enterprise**: 81 of 84 answers did not name Freshservice. - PagerDuty: first choice in 38 of those 81 - incident.io: first choice in 11 of those 81 - ServiceNow ITSM: first choice in 5 of those 81 - Jira Service Management: first choice in 4 of those 81 - Opsgenie: first choice in 2 of those 81 - Better Stack: first choice in 1 of those 81 - Incident IO: first choice in 1 of those 81 - PagerDuty Operations Cloud: first choice in 1 of those 81 ## AI IT support agents **Small business**: 75 of 84 answers did not name Freshservice (Freshservice is #7 of 9 at 2%). - Freshdesk: first choice in 10 of those 75 - Intercom Fin: first choice in 6 of those 75 - Siit: first choice in 6 of those 75 - Workativ: first choice in 6 of those 75 - Helply: first choice in 4 of those 75 - Zoho Desk: first choice in 3 of those 75 - Atera: first choice in 2 of those 75 - Risotto: first choice in 2 of those 75 **Mid-market**: 70 of 84 answers did not name Freshservice (Freshservice is #1 of 8 at 9%). - Freshservice with Freddy AI: first choice in 6 of those 70 - ServiceNow Now Assist: first choice in 4 of those 70 - Zendesk AI Agents: first choice in 4 of those 70 - Freshdesk: first choice in 3 of those 70 - Botpress: first choice in 2 of those 70 - Freshservice with Freddy AI Agent: first choice in 2 of those 70 - Intercom Fin: first choice in 2 of those 70 - Zoho Desk: first choice in 2 of those 70 **Enterprise**: 75 of 84 answers did not name Freshservice (Freshservice is #6 of 6 at 0%). - ServiceNow Now Assist: first choice in 26 of those 75 - Moveworks: first choice in 9 of those 75 - Microsoft Copilot Studio: first choice in 3 of those 75 - Aisera: first choice in 2 of those 75 - Zendesk AI Agents: first choice in 2 of those 75 - Aisera System of AI Agents / Aisera AI Service Desk: first choice in 1 of those 75 - Atomicwork: first choice in 1 of those 75 - Console: first choice in 1 of those 75 Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.