# Freshservice with Freddy AI: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 7 judge labels across 1 categories by 6 of 14 models. Page: https://it-ai-index.com/vendors/freshservice-with-freddy-ai/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 11% | 1 | 14% | 7 |

## What the models said for it

- "For most mid-sized B2B companies, Freshservice with Freddy AI delivers the best combination of capability, AI maturity, price, and ease of adoption." (DeepSeek V4 Flash, AI IT agents)
- "For most mid-market B2B companies, Freshservice with Freddy AI is the safest, most well-rounded recommendation" (DeepSeek V4 Flash, AI IT agents)
- "For a mid-market B2B IT / service desk the current consensus is Freshservice with Freddy AI." (Muse Glimmer 30B, AI IT agents)
- "the best default choice is usually Freshservice (Freshworks) with Freddy AI" (GPT-5.4 mini, AI IT agents)

## And against it

- "However, unlike Risotto or Atomicwork, full "agentic" capabilities and larger asset packages are charged as paid add-ons." (Gemini 3.5 Flash, AI IT agents)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.