# Freshdesk: how AI models rank it, September 2026

IT AI Recommendation Index, September 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 12 models. Page: https://it-ai-index.com/vendors/freshdesk/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| IT service management | 0% | 15 | 0% | 2 |

## What the models said for it

- "Another strong option, especially if you want advanced AI, automation, and reporting." (Mistral Small, ITSM)
- "Best Value / Cost-Effective Alternative" (Qwen 3.7 Flash, ITSM)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, September 2026 Edition, it-ai-index.com.