# Freshdesk alternatives: what AI models name instead, October 2026

IT AI Recommendation Index, October 2026 Edition. 217 of the 252 answers in the 1 category where Freshdesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://it-ai-index.com/vendors/freshdesk/alternatives/

## Named instead, most often (every category and segment added)

- ServiceNow Now Assist: 36
- Moveworks: 12
- Freshservice: 7
- Workativ: 6
- Freshservice with Freddy AI: 5
- Risotto: 5

## AI IT support agents

**Small business**: 60 of 84 answers did not name Freshdesk (Freshdesk is #1 of 9 at 18%).

- Workativ: first choice in 6 of those 60
- Siit: first choice in 5 of those 60
- Risotto: first choice in 3 of those 60
- eesel AI: first choice in 3 of those 60
- Atera: first choice in 2 of those 60
- Freshservice: first choice in 2 of those 60
- Helply: first choice in 2 of those 60
- Intercom Fin: first choice in 2 of those 60

**Mid-market**: 74 of 84 answers did not name Freshdesk (Freshdesk is #4 of 8 at 6%).

- Freshservice: first choice in 5 of those 74
- Freshservice with Freddy AI: first choice in 5 of those 74
- ServiceNow Now Assist: first choice in 4 of those 74
- Zendesk AI Agents: first choice in 3 of those 74
- Aisera: first choice in 2 of those 74
- Freshservice with Freddy AI Agent: first choice in 2 of those 74
- Intercom Fin: first choice in 2 of those 74
- Risotto: first choice in 2 of those 74

**Enterprise**: 83 of 84 answers did not name Freshdesk.

- ServiceNow Now Assist: first choice in 32 of those 83
- Moveworks: first choice in 12 of those 83
- Microsoft Copilot Studio: first choice in 3 of those 83
- Aisera: first choice in 2 of those 83
- Zendesk AI Agents: first choice in 2 of those 83
- Aisera System of AI Agents / Aisera AI Service Desk: first choice in 1 of those 83
- Atomicwork: first choice in 1 of those 83
- Console: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.