# Freshdesk Freddy: how AI models rank it, October 2026

IT AI Recommendation Index, October 2026 Edition. Named in 2 judge labels across 1 categories by 2 of 14 models. Page: https://it-ai-index.com/vendors/freshdesk-freddy/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| AI IT support agents | 0% | 110 | 50% | 2 |

## And against it

- "⚠️ Lower resolution rates (~40-50%) compared to competitors" (Kimi K2, AI IT agents)

## Record

- Method: https://it-ai-index.com/methodology/
- Raw judge labels and full responses: https://it-ai-index.com/data/
- License: CC BY 4.0. Cite as IT AI Recommendation Index, October 2026 Edition, it-ai-index.com.